why are 4s's not working with new software and apple won't come good

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why are 4s's not working with new software and apple won't come good

I have a iphone 4s with the new update is making my phone slow and the wifi is not working. 200.00 to fix it. I have apple laptop, desktop, 4 iphones two 4s and two 5c's and they will not fix what their update did to my phone. Any feed back to help resolve this would be appreciated. I put it in the freezer( an online solution), restarted it to factory settings, reset my wifi and nothing everyone one says there are many 4s's that are doing this since the new software. Sounds like they just want you to buy new phones and my contract is not up for one year with my provider, I am very frustrated and disappointed.

iPhone 4S

Posted on Apr 13, 2014 7:49 PM

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Answer 1

burkey7669 Author

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Apr 13, 2014 8:12 PM in response to burkey7669

I have been sitting here reading and reading all these unhappy people with the same problem this is so aweful. As all the crap that happens in the world around us and this is the stuff we have to deal with on top of everything else, shame on apple. A multibillion dollar company and that's how you take care of customers with no reply or help. wow

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Answer 2

diesel vdub

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Apr 14, 2014 3:46 AM in response to burkey7669

burkey7669 wrote:

I put it in the freezer( an online solution),

No intelligetent person puts electronics in the freezer.

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). If none of this resolves, then the device should be taken to Apple for evaluation.

If Apple determines the device has suffered a hardware failure, they will either replace under warranty (if under warranty) or offer an Out of Warranty replacement.

So what exactly is the problem? They offered an Out of Warranty replacement for the defective device.

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Answer 3

burkey7669 Author

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Apr 14, 2014 4:49 AM in response to diesel vdub

wow aren't you so intellegent I did all of those and it didn't work they want 200.00 as I mentioned. I went to apple forum and that 's what people are resorting to freezer,dryers, resetting gee wish everyone was intellegent and have all the right answers as you. I did all those things Diesel didn't work. So what exactly is your problem? Nice reply Does apple pay you to be ignorant and rude.

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Answer 4

burkey7669 Author

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Apr 14, 2014 4:51 AM in response to diesel vdub

I was looking for intelligent answers know where I can find that where someone is kind and helpful? Here's another question for ya

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Answer 5

burkey7669 Author

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Apr 14, 2014 5:46 AM in response to diesel vdub

No they didn't offer nothing why did you say they did when they didn't hmmmm they offered to send it in and pay 200.00 to do so. I have an appointment to speak directly to them today let see what the out come is or maybe you know since your so intellegent

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Answer 6

burkey7669 Author

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Apr 14, 2014 5:49 AM in response to burkey7669

Im done with this forum all it does is annoy me when dealing with people with smart *** comments this idea for this is ridiculous it does nothing but it does make me realize what kind of people are out there. Thank Diesel you were so helpful. Bye

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Answer 7

KiltedTim

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Apr 14, 2014 6:04 AM in response to burkey7669

People are also recommeinding that you put it in the microware for 30 seconds to charge the battery... Just because it's on the Internet doesn't make it true.

It's a hardware failure. Apple already offered you the solution. Whether you choose to take it or not is up to you.

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Answer 8

burkey7669 Author

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Apr 14, 2014 6:12 AM in response to KiltedTim

Too funny Kim ..... I do not choose to pay 200.00 that's their offer Kimmy thanks for your reply it was so helpful

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Answer 9

burkey7669 Author

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Apr 14, 2014 6:13 AM in response to KiltedTim

Oh sorry Tim read it wrong lol guess that make two of us

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Answer 10

diesel vdub

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Apr 14, 2014 6:35 AM in response to burkey7669

FYI, these are user to user support forums. Apple does not read or respond here. No one here is paid by Apple.

Good luck with ever getting your device fully functional again.

And based on your attitude, good luck with ever getting help here again.

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Answer 11

burkey7669 Author

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Apr 14, 2014 6:44 AM in response to diesel vdub

Lol thanks for your professional input Diesel

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Answer 12

Apr 16, 2014 5:20 AM in response to diesel vdub

No one should pay for a company's mistakes. If apples's upgrade burned the wifi chip then it should be apple who should offer replacements phones, either inside warrenty or not. thats the discussion here, if you dont have the same issue and have nothing possitive to add to resolve it then you should not be here.

as I can see on different forums thousands of people have the same issue and its a shame on Apple who can not face the reality and pay out to their customers who are leaving the company as the result, like me.

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Answer 13

burkey7669 Author

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Apr 16, 2014 5:32 AM in response to Gunners-london

Thanks for your input Gunners I was in the process of talking to apple and we were cut off.The lady was very kind but they were not going to fix it for free of course. Good luck everyone with this problem sorry its happening to you too. I just give up on this phone. Wish I had good news to help people sorry. signing off and good bye.

Message was edited by: burkey7669

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Answer 14

diesel vdub

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22,178 points

Apr 16, 2014 6:26 AM in response to Gunners-london

If the Wi-Fi chip was "burned" by the upgrade, it would affect all users, not just the small fraction of a percentage of users. Any logical person that takes a few minutes to search these forums would see that similar issues have been reported on various iPhone models after multiple iOS upgrades (iOS 4, 5, 6, and 7). The issue is not iOS.

The issue is simply that the hardware is marginal on that device and restoring iOS on the device is very stressful on hardware. Simply restoring to the same iOS version that was already installed would have caused the same issue.

The device is out of warranty, deal with it.

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