iTunes only plays a few seconds of song and moves on

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iTunes only plays a few seconds of song and moves on

I just downloaded an album from iTunes and the most bizarre thing is happening. For the first three songs, it plays approximately 3 seconds of the song and then moves to the next song immediately. But, on the 4th song and beyond it plays the entire song. I'm thoroughly confused by this and it's irritating to say the least! Any ideas as to why this is happening and how I can stop it without uninstalling and reinstalling iTunes? (If it helps, the album works fine on my desktop which I homeshare with).

Posted on Apr 13, 2014 7:28 PM

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Answer 1

pedro d

Community Specialist

Apr 16, 2014 12:56 PM in response to ashglaw14

Hello there, ashglaw14.

It sounds like you may have some interrupted downloads on your desktop computer. The following Knowledge Base article provides some steps to check if you have interrupted downloads:

iTunes: How to resume interrupted iTunes Store downloads

http://support.apple.com/kb/ht1725

If that is not the case, then you may just want to download the songs again, by deleting the songs having the issue:

How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store

http://support.apple.com/kb/HT5772

Mac or PC

Before you delete, find out if you'll be able to download the song you deleted again (it depends on where you live). To delete a song:

Launch iTunes.

From the Library pop-up menu, choose Music.

Click Songs in the navigation bar.

Click the song you want to delete.

Press the Delete key on your keyboard.

In iTunes 11, the album cover art will remain visible, but a cloud icon will appear on it to allow you to download the item again (in countries that support this).

Note: If you didn't purchase a song from the iTunes Store, you won't be able to download it again for free from iTunes in the Cloud. You might want to back it up somewhere on your computer.

Once that is complete, then download your purchase again, by using the information found here:

Download past purchases

http://support.apple.com/kb/ht2519

iTunes Store

Open iTunes and go to the iTunes Store.

Click Purchased in the Quick Links section.

Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).

Select Not in My Library to view purchased content that isn't on your computer.

Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you will see Recent Purchases instead of All Songs or Albums.

Click the Download icon next to the item you want to download.
If an item is already in your library, the Download icon won't appear.

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro

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