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All replies
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Helpful answers
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Apr 16, 2014 11:15 AM in response to redgeeby Allen A,Hello redgee,
You should've been e-mailed by the iTunes Store notifying you of this release. This e-mail should have a link to download the release. Alternatively, you can choose "Check For Available Downloads" under the Store menu in iTunes.
Download a pre-ordered item
When a pre-ordered item becomes available, you will receive an email letting you know that you can download your pre-order.
If you enabled the option to automatically download prepurchased content in iTunes, then your pre-ordered content may already be in your library. If not, click the download link provided in your email notification, and your pre-ordered content will begin to download. You can also use the Check for Available Downloads feature in iTunes on your computer (choose Store > Check for Available Downloads) to begin downloading your pre-order.
iTunes Store: About pre-orders
http://support.apple.com/kb/HT5714
Cheers,
Allen
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Jun 16, 2014 4:03 AM in response to redgeeby Blade_V3,I pre-ordered Linkin Parks new album The Hunting Party, on the 4th of June, and it has been released today, but the album has not downloaded and i have not received an email with my download link, but my friend already has his and i don't think he pre ordered, but when i view the album on itunes, it says i have purchased it, can someone please help me with this as i'm not very happy
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Jun 16, 2014 1:45 PM in response to Blade_V3by N7 Steph,I have the same issue :S cannot download Linkin Park's album even though I preordered it.
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Jun 16, 2014 9:08 PM in response to redgeeby u2drew,I have the same issue with the same album. Get it together Apple or I am getting all my music from Amazon.
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Jun 16, 2014 9:23 PM in response to redgeeby vonnaaaa,having the same problem, i preordered 3 different albums, they all say purchased but are not downloading. and it's seriously annoying. people have the albums already and i'm still waiting.
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Jun 16, 2014 9:26 PM in response to redgeeby stepho113,I am having the exact same problem with the Linkin Park album. I would appreciate a solution
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Jun 16, 2014 9:32 PM in response to u2drewby vonnaaaa,No because other people have pre-ordered the albums but have them already. Itunes is just messing up.
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Jun 16, 2014 9:41 PM in response to u2drewby vonnaaaa,ahh i see.. well lets hope they get this fixed..
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Jun 16, 2014 9:49 PM in response to vonnaaaaby u2drew,I really hope so. Kind of defeats the purpse of pre-order
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Jun 16, 2014 9:51 PM in response to u2drewby vonnaaaa,Same here and yeah exactly. Like if thats the case, we could've just bought after it came out.
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Jun 16, 2014 10:16 PM in response to redgeeby karanveer41,I am having the same problem with the same album. Pre-ordered yesterday and now the album shows that its purchased but some of the songs still show the price tag (those that weren't pre-released and come with the album).
I hate it when iTunes glitches up like this.
-UPDATE:
Okay, I think I solved the problem. I went into my pre-order management page from my account and cancelled my pre-order. This allowed me to purchase the remaining songs that have been released and download them.
Message was edited by: karanveer41
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