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I cannot remember the answers to my security questions and my recovery email no longer exists

I have forgotten the answers to my security questions and my recovery email address no longer exists

what can i do?

Posted on Apr 14, 2014 12:37 AM

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Posted on Apr 14, 2014 12:46 AM

You won't be able to change your rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset you can then use steps 1 to 7 half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

1 reply
Question marked as Best reply

Apr 14, 2014 12:46 AM in response to Julie312

You won't be able to change your rescue email address until you can answer your questions, you will need to contact Support in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset you can then use steps 1 to 7 half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

I cannot remember the answers to my security questions and my recovery email no longer exists

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