Updated FaceTime but can´t use it

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Updated FaceTime but can´t use it

(Snow Leopard 10.6.8. on my MacBook)... I updated FaceTime but I can´t use it. The sign keeps saying:

"You have been disconnected from FaceTime services. An internal error occurred that disconnected you from all FaceTime services. To resume using FaceTime, quit and relaunch FaceTime."

I restarted my MacBook but I keep seeing the same pop-up-sign.

How can I fix that problem or how can I get my old FaceTime-version back? I tried to find "downgrade FaceTime" but I couldn´t find it. The sooner I get the solution, the better.

MacBook, Mac OS X (10.6.8)

Posted on Apr 14, 2014 6:17 AM

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Answer 1

MichelPM

Level 10

80,968 points

Apr 14, 2014 9:43 PM in response to Lolli7

Everyone needs to submit feedback/bug report.

Submit this under the feedback for your type of Mac as there is no way to submit feedback for just FaceTime only or based on eartlier OS X versions.

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Answer 2

MichelPM

Level 10

80,968 points

Apr 15, 2014 9:05 AM in response to Lolli7

Found a solution.

The 1.04 version of FaceTime definitely has a bug.

Solution? Revert back to the previous version.

If you have a recent or near recent cloned backup of your previous system and the earlier version of FaceTime is in your previous system backup, you can simply drag out the new, improved version out of your Applications folder (the new, bug ridden 1.04 version I placed in my home folder. ) drag out the dock icon, as well (as it may still be linked to the new version of FaceTime).

I dragged out of my cloned system backup (still located in my Applications folder) my previous 1.02 version of FaceTime into my current system into my current Applications folder and then dragged the FaceTime icon back down into my OS X Dock.

Click on the FaceTime icon in the Dock and voila, you will have a working FaceTime version,again!

Once you have a working FaceTime back, you can decide if you want to drag the new version (still saved in your Home folder) into the OS X Trash and empty.

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Answer 3

Lolli7 Author

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Apr 15, 2014 12:23 PM in response to MichelPM

Hi, MichelPM,

Thank you very much for your messages. I did what you suggested me to. Then the same sign popped up:

"You have been disconnected from FaceTime services. An internal error occurred that disconnected you from all FaceTime services. To resume using FaceTime, quit and relaunch FaceTime."

I restarted my MacBook and clicked on the older version of FT, but no luck, because the same sign popped up.

I then emptied the trash, where the new version of FT is. The same sign still popped up. Actually there´s no FT 1.0.4 in my MacBook any longer, but I still can´t use the FT 1.0.2. Is there any other way to make the FT 1.0.2 work?

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Answer 4

MichelPM

Level 10

80,968 points

Apr 15, 2014 12:48 PM in response to Lolli7

So Sorry to learn this didn't work for you.

I, also, have no other solutions for you, either.

You might want to try and reset your ISP router/modem setup.

See if that may bring a resolution.

Sorry.

😟

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Answer 5

Lolli7 Author

Level 1

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Apr 16, 2014 6:32 AM in response to MichelPM

What a bummer! :-( Thank you for trying to help me though. Have a nice day. Lolli

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Answer 6

Lolli7 Author

Level 1

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Apr 17, 2014 8:06 AM in response to MichelPM

Hello, MichelPM, I somehow managed to get FaceTime 1.0.2 fixed. I removed all the hidden files etc. belonging to FaceTime 1.0.4, before I dragged out FaceTime 1.0.2 from my backup-folder. Voila, it worked. 😀 So, this case is closed. 🙂 whew... Lolli

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Answer 7

MichelPM

Level 10

80,968 points

Apr 17, 2014 9:05 AM in response to Lolli7

Awesuuuuuum!!

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Answer 8

Apr 19, 2014 8:34 AM in response to MichelPM

I don't have a back up of the old version on my imac. I do have it on the ipad, is there a way to get that version onto my imac?

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Answer 9

MichelPM

Level 10

80,968 points

Apr 19, 2014 10:47 AM in response to cbranstrom

No.

iOS apps run on Apple's mobile devices only.

Mac Apps are for Apple Desktop and Laptop computer products only.

The two ARE NOT interchangeable.

Sorry.

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Answer 10

Apr 19, 2014 2:19 PM in response to MichelPM

Thank you, so is there anything that can be done or do I just have to wait for Apple to fix it? Tried to send in a bug report 5 days ago but still have heard nothing back...

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Answer 11

MichelPM

Level 10

80,968 points

Apr 19, 2014 5:13 PM in response to cbranstrom

Apple does not respond to individual replies in their feedback forums section of their website.

They do get look at and read,though.

You just won't get any responses or replies.

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