random small charges mysterious billed to me

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Level 1

8 points

random small charges mysterious billed to me

I keep seeing small charges to my credit card popping up....once or sometimes twice a week... they are small, typicall less than $3. I haven't been purchasing many apps lately, and today when I went to my purchasing history, the last app I purchased was a free app, on the 7th, and then on the 12th I was billed $1.07 for no reason. It seems like so little, but when this happens over and over for no apparent reason, it adds up. What are these charges for? What am I missing?

Posted on Apr 14, 2014 6:48 AM

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Answer 1

léonie

Level 10

200,669 points

Apr 14, 2014 7:36 AM in response to MelanieM4

If the purchases are showing on your credit card statement, but not in your purchase history for any of your AppleIDs (http://support.apple.com/kb/HT2727), contact your credit card organization immediately, cancel your card, and apply for a replacement card. Probably somebody got hold of your credit card number and is using it for shopping at iTunes.

Also contact Apple Support asap: The Apple Account Security Teams needs to cancel that credit card for all Stores.

See this webpage on how to contact Apple Support in your country: There are either telephone numbers given or an email form:

Apple ID: Contacting Apple for help with Apple ID account security

Explain, that you need help with an account security problem.

You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html

And change your password for your AppleIDs at

My Apple ID - iForgot.

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