HT201317: My Photo Stream FAQ
Learn about My Photo Stream FAQ
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Helpful answers
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Apr 16, 2014 9:40 AM in response to jak565by matt00,Hey jak565,
Thanks for the question. It sounds like the albums you are referring to may have been synced from another computer. Only the Camera Roll will be available for importing when connecting your device:
iOS: Import personal photos and videos from iOS devices to your computer
http://support.apple.com/kb/HT4083
You can import only photo and video content taken with the built-in camera or captured on the device. You can't import photo or video content synced from iTunes.
Additional Information:
http://support.apple.com/kb/ht4236
Thanks,
Matt M.