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I get a message the message " Can not get mail. Not connected to server" Yet I am connected with Wi-fi and can access all other websites. Can you advise? My iPad is only a month old!

Has any one experienced not being able to send mail and only receiving some? I get the message " can not get mail. No connection to the server! " Yet I get some mail but can not send out any. My iPad is only 1 month old! It worked perfectly for about 10 days.

Thx

Agnes

MacBook Pro, Mac OS X (10.7.2)

Posted on Apr 14, 2014 9:10 AM

Reply
1 reply

Apr 16, 2014 9:30 AM in response to agnesfromcopenhagen k

Hey agnesfromcopenhagen k,



Thanks for the question. I understand you are experiencing issues with Mail on your iPad. The following resource provides some troubleshooting steps. What kind of account are you using? Some internet providers require that you be connected to your home Wi-Fi (or for work accounts, inside your corporate Wi-Fi/firewall). Also, some email accounts require two-step authentication. For more information, see this resource:


iOS: Troubleshooting Mail

http://support.apple.com/kb/TS3899



Thanks,


Matt M.

I get a message the message " Can not get mail. Not connected to server" Yet I am connected with Wi-fi and can access all other websites. Can you advise? My iPad is only a month old!

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