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I tried to make an in app purchase but was declined and now I can't even download free apps. How do I fix this?

I tried to make an app purchase and was declined and now I can't download free apps because it always tells me that my payment method is declined. How do I do this and why can't I get free apps anymore?

iPhone 4S

Posted on Apr 14, 2014 9:54 AM

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1 reply

Apr 16, 2014 7:30 AM in response to Bradpilar

Hello Bradpilar,



Thanks for the question. I understand you are having issues editing the payment information on your account. In my experience, this usually occurs due to two common reasons (though there may be more):


When there is a mismatch between the iTunes Store's records and your credit card company's records, you will receive an error message stating that your credit card's security code isn't valid or that your zip code does not match your bank's records.


In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.


via iTunes Store: My credit card's security code or zip code does not match my bank's records

http://support.apple.com/kb/TS1646

As with many other merchants, the iTunes Store and Mac App Store places an authorization hold on your payment card account for the approximate amount of any purchase you make. If you update your billing information, the iTunes Store or Mac App Store will place an authorization hold on your payment card account, usually in the amount of 1 USD or the local currency equivalent, to verify your account information.


via iTunes Store & Mac App Store: About payment card authorization holds

http://support.apple.com/kb/HT3702


You can also learn about choosing “None” as a payment option:


Why can’t I select None when I edit my payment information?

http://support.apple.com/kb/TS5366



Thanks,


Matt M.

I tried to make an in app purchase but was declined and now I can't even download free apps. How do I fix this?

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