hi there ... my ipad2 is not responding for itunes and it can not switch off even with the sleep and on keys ... its been a year so no warranty on it. is there any way i can resolve the problem ?? pls.
- Jagan Aiyappa.
(Dublin)
<Email Edited By Host>
iPad 2, iOS 7.0.5
Hello jaganaiyappa,
Thank you for providing the details of the issue you are experiencing with your iPad.
I recommend following these steps for an issue like the one you described:
- If a single application is not responding or stops responding when it opens, you can force it to close.
- If the device is unresponsive or if certain controls aren't working as expected, restart your device.
- If the device remains unresponsive or does not turn on (or power on),reset your device.
- If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
- If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
- Let charge for at least twenty minutes, then see if it starts normally.
- If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
- If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
- If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
- Connect the device to your computer and open iTunes.
- If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
- If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
- If the above steps do not resolve the issue, contact Apple.
You can find the full article here:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
If you get to step 5, I recommend backing up your iPad before performing the restore:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Additionally, if your iPad is not being recognized in iTunes, I recommend the following article. I wasn't sure whether you were using a Windows or Mac computer, so I included the respective articles for each:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
Thank you for using Apple Support Communities.
Best,
Sheila M.
My ipad2 is not responding for itunes
