HT201413: Resolve issues between iTunes and third-party security software
Learn about Resolve issues between iTunes and third-party security software
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Helpful answers
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Apr 16, 2014 8:39 AM in response to miss daviesby sheila_m.,Hello miss davies,
Thank you for the details of the issue you are experiencing when trying to activate your iPhone. I recommend the following steps:
Symptoms
Your iPhone may display one of the following messages when you attempt to activate it:
- "Your iPhone could not be activated because the activation server is temporarily unavailable."
- "The SIM card inserted in this iPhone does not appear to be supported"
- "The iPhone is not recognized and cannot be activated for service."
- "iTunes was unable to verify your device."
- Restart the iPhone.
- Try another means of reaching the activation server and attempt to activate.
- Try connecting to a known-good Wi-Fi network if you're unable to activate using a cellular data connection.
- Try connecting to iTunes if you're unable to activate using Wi-Fi.
- Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Apple for assistance.
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/TS3424
Thank you for using Apple Support Communities.
Best,
Sheila M.
