HT201413: Resolve issues between iTunes and third-party security software

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miss davies

Q: my iphone 3gs has been restored but it fails to activate my sim card

Why cant i activate my iphone 3gs sim after i restored it, its been 2 hours of trying?

iPhone 3GS, iOS 6.0.1

Posted on Apr 14, 2014 12:39 PM

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Q: my iphone 3gs has been restored but it fails to activate my sim card

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  • by sheila_m.,

    sheila_m. sheila_m. Apr 16, 2014 8:39 AM in response to miss davies
    Community Specialists
    Apr 16, 2014 8:39 AM in response to miss davies

    Hello miss davies,

     

    Thank you for the details of the issue you are experiencing when trying to activate your iPhone.  I recommend the following steps:

     

    Symptoms

    Your iPhone may display one of the following messages when you attempt to activate it:

    • "Your iPhone could not be activated because the activation server is temporarily unavailable."
    • "The SIM card inserted in this iPhone does not appear to be supported"
    • "The iPhone is not recognized and cannot be activated for service."
    • "iTunes was unable to verify your device."
    ResolutionPerform the following steps if you receive one of the messages above:
    1. Restart the iPhone.
    2. Try another means of reaching the activation server and attempt to activate.
      • Try connecting to a known-good Wi-Fi network if you're unable to activate using a cellular data connection.
      • Try connecting to iTunes if you're unable to activate using Wi-Fi.
    3. Restore the iPhone.

    If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Apple for assistance.

     

    iPhone: Troubleshooting activation issues

    http://support.apple.com/kb/TS3424

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.