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Garciaprieto

Q: Why am I getting charged in my account if every game is free ???

Why am I getting charged in my account if every game is free ??

iPad 2, iOS 7.0.1

Posted on Apr 14, 2014 1:40 PM

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Q: Why am I getting charged in my account if every game is free ???

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  • by varjak paw,

    varjak paw varjak paw Apr 14, 2014 2:20 PM in response to Garciaprieto
    Level 10 (169,883 points)
    Apr 14, 2014 2:20 PM in response to Garciaprieto

    Perhaps you've inadvertently made an in-app purchase. Many apps, particularly games, are free for the base game but charge for additional features such as levels, "coins" and other such add-ons. First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your device. For more information, see:

     

    http://support.apple.com/kb/HT4213

     

    As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:

     

    http://www.apple.com/support/itunes/contact.html

     

    They're usually pretty lenient in the case of inadvertent purchases, but there are no guarantees.

     

    Good luck.