I just bought extra memory on the cloud yesterday an extra 10gb and I received a confirmation email but the extra storage space is still not showing on my iCloud account or iPhone, how long does it take and how can I rectify? Pls help thanks

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Level 1

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I just bought extra memory on the cloud yesterday an extra 10gb and I received a confirmation email but the extra storage space is still not showing on my iCloud account or iPhone, how long does it take and how can I rectify? Pls help thanks

iPhone 5s, iOS 7

Posted on Apr 14, 2014 5:14 PM

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Answer 1

randers4

Level 9

63,519 points

Apr 14, 2014 5:23 PM in response to KatyGoode

Should happen fairly quickly once the purchase is confirmed. If it isn't happening, contact the Apple online store 1-800-MY-APPLE in the U.S. and Canada) and have them confirm that the purchase went through; then ask them when you can expect to receive the additional storage you paid for.

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