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My redemption code won't work

Someone gifted me iCab, and every time I try to redeem the code for it, it asks if I am 17+. I click ok, and nothing happens.

iPad 2 Wi-Fi, iOS 7.0.4

Posted on Apr 14, 2014 4:50 PM

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Question marked as Best reply

Posted on Apr 16, 2014 7:17 AM

Hey there Adam9812


It sounds like you are putting in the redemption code for this app into iTunes on your iPad but nothing happens after you confirm your age. I would start by closing the iTunes app and restarting the device:


iOS: Force an app to close

http://support.apple.com/kb/ht5137

Double-click the Home button.

Swipe left or right until you have located the app you wish to close.

Swipe the app up to close it.


When you have done that and restart the phone and test the issue again:

iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430


If it persists I would next sign out of the iTunes and App Stores in the Settings of your phone, restart one more time, sign back in, and try again.


Thank you for using Apple Support Communities.

Regards,

Sterling

1 reply
Question marked as Best reply

Apr 16, 2014 7:17 AM in response to Adam9812

Hey there Adam9812


It sounds like you are putting in the redemption code for this app into iTunes on your iPad but nothing happens after you confirm your age. I would start by closing the iTunes app and restarting the device:


iOS: Force an app to close

http://support.apple.com/kb/ht5137

Double-click the Home button.

Swipe left or right until you have located the app you wish to close.

Swipe the app up to close it.


When you have done that and restart the phone and test the issue again:

iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430


If it persists I would next sign out of the iTunes and App Stores in the Settings of your phone, restart one more time, sign back in, and try again.


Thank you for using Apple Support Communities.

Regards,

Sterling

My redemption code won't work

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