I have a trouble with order ID: MHNFXF4B2D, i just buy 1 purchase 19,99 usd for 3000gems in IGG.com, and i just received 3000gems, just 1 times, but in the bill, i have 2 times, and order total is 39,98 usd. and now, my visa card tell me that my account was declined...and have a 19,99 usd have not payed yet.
i so confuse with it. i really need the help but i do not know how to explain my situation...
If you've been overcharged then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For the declined message, you could check with the card issuer to see if it's them that have declined it (it's possible that you card issuer blocked the second $19.99 so that iTunes wasn't able to collect it), and if not then try contacting iTunes Support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management
I have a trouble with order ID: MHNFXF4B2D
