Previous 1 2 Next 19 Replies Latest reply: May 26, 2014 12:58 PM by cvpacs Branched to a new discussion.
MaCP100 Level 1 Level 1 (0 points)

Since few days while visiting official websites with any browser I automatically get new tabs with advertising sites. Additionally when i move my mouse close to hyperlinks i get kind of pop ups with advertising messages. How can I stop all this?


MacBook Pro with Retina display, OS X Mavericks (10.9.2)
  • Linc Davis Level 10 Level 10 (173,285 points)

    Please post a screenshot that shows what you mean. Be careful not to include any private information.

    Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

  • MaCP100 Level 1 Level 1 (0 points)

    Hi, thank you for quick reply.

    Below is the example. I opened Emirates airlines website and as soon as I clicked on book a flight, another window opened up with some promo games... it happeens also with Firefox and Safari...Screenshot.png

  • Linc Davis Level 10 Level 10 (173,285 points)

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.

    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) on the advice of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.

    Here's a summary of what you need to do, if you choose to proceed:

    ☞ Copy a line of text in this window to the Clipboard.

    ☞ Paste into the window of another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.

    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.

    4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

    5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

    6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

    Triple-click anywhere in the line of text below on this page to select it:

    PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD  com.evenflow.dropbox com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; BI () { $PB\ :CFBundleIdentifier "$1"; }; LC () { $2 launchctl list | awk 'NR>1 && !/0x|\.[0-9]+$|com\.apple\.(AirPortBaseStationAgent|launchctl\.(Aqua|Background|System))$/{print $3}' | grep -Fv "$1"; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"and $((l-25)) more line(s)"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/(\/Users\/)[^/]+/\1-/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; Pu () { [[ "$s" ]] || return; n=$((${#s[*]}-1)); c="${s[*]}"; s[$n]=${s[$n]%[.+-]*}; o=$((s[n]/$1)); o=$((o>=$2?o:0)); Ps "$3 used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]} ($4)"; }; R () { o=; s=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps Model; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^EO]|x([^8]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm POST; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/s/^.*://p' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '/:$/{s/ *:$//;x;s/\n//;/Apple|Intel|SMSC/d;s/\n.*//;/\)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm Heat; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; o=; fdesetup status | grep -q On && o=On; Ps FileVault; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel log"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); Pu 1 0 CPU %; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); Pu 1 25000 Ports \#; R && s=(`sudo dtrace -n 'syscall::recvfrom:return { @[execname,uid] = sum(arg0); } tick-10sec { exit(0); }' | tail -1`); Pu 10240 0 Bandwidth KiB/s; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; bi=`egrep '\.(kext|xpc)/(Contents/)?Info.plist$' <<< "$sys" | while read i; do [[ -f "$i" ]] && BI "$i"; done`; o=`kextstat -kl | grep -Fv "$bi" | cut -c53- | cut -d\< -f1`; Pm "Kernel extensions"; li=`egrep 'Launch[AD].+\.plist$' <<< "$sys"`; jl=`while read f; do [[ -f $f ]] && $PB\ :Label $f; done <<< "$li"`$'\n'"$bi"; R && o=`LC "$jl" sudo`; Pm Daemons; o=`LC "$jl"`; Pm Agents; o=`for d in {/,}L*/Lau*; do M; done | grep -Fv "$li" | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; p=`lsbom -pfc /var/db/*/*.BSD.bom | sed -En '/peri.+\/.+\./s/^\.\/[^/]+//p'`; [[ "$b" && "$l" && "$p" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do i="$d"/Info.plist; [[ -f "$i" ]] || continue; ID=$(BI "$i") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Shared libraries"; o=`find -L {,/u*/lo*}/e*/periodic -type f -exec cksum {} \; | awk '{print $3"\t"$1}' | grep -Fv "$p" | awk '{print $1}'`; Pm "Periodic scripts"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Inserted dylibs"; o=; defaults read /Library/Preferences/com.apple.alf globalstate | grep -q 0 || o=On; Ps Firewall; o=`scutil --proxy | egrep 'Prox.+: [^0]'`; Pm Proxies; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^\(.+\) //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{printf "not "; exit}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print}; /v6:/{if ($2 !~ "A") print}'`; Pm TCP/IP; [[ "$I" =~ [AW]i ]] && { o=`/S*/*/P*/*/*/*/*/airport -I | awk '/lR/{print $2}'`; o=$((o<=-87?o:0)); Ps RSSI; }; R && o=`sudo profiles -P | grep : | wc -l`; Ps Profiles; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc hosts <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "App check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`find .??* -path .Trash -prune -o -type d -name *.app -print -prune`; Pm "Hidden apps"; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font issues"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps UID; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
    
    
    Copy the selected text to the Clipboard by pressing the key combination command-C.

    7. Launch the built-in Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.

    8. If you see an error message in the Terminal window such as "syntax error," enter

    exec bash

    and press return. Then paste the script again.

    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line

    [Process completed]

    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.

    11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.

    Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.

    ________________________________

     
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
  • MaCP100 Level 1 Level 1 (0 points)

    System Version: OS X 10.9.2 (13C64)

    Kernel Version: Darwin 13.1.0

    Boot Mode: Normal

     

     

    Model: MacBookPro10,2

     

     

    RAM details

     

     

            BANK 0/DIMM0:

     

     

              Size: 4 GB

              Speed: 1600 MHz

              Status: OK

              Manufacturer: 0x02FE

     

     

            BANK 1/DIMM0:

     

     

              Size: 4 GB

              Speed: 1600 MHz

              Status: OK

              Manufacturer: 0x02FE

     

     

    System diagnostics

     

     

       2014-04-18 UNKNOWN spin

       2014-04-18 UNKNOWN spin

       2014-04-18 UNKNOWN spin

       2014-04-18 UNKNOWN spin

       2014-04-18 UNKNOWN spin

       2014-04-18 UNKNOWN spin

       2014-04-18 UNKNOWN spin

       2014-04-18 UNKNOWN spin

       2014-04-18 backupd spin

       2014-04-19 PluginProcess spin

     

     

    Kernel log

     

     

       Apr 18 15:17:59   process backupd[3246] thread 328876 caught burning CPU! It used more than 50% CPU (Actual recent usage: 53%) over 180 seconds. thread lifetime cpu usage 90.091412 seconds, (54.219792 user, 35.871620 system) ledger info: balance: 90008381132 credit: 90008381132 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 167793325729

       Apr 18 15:18:12   wl0: Roamed or switched channel, reason #4, bssid 34:08:04:d8:62:90

       Apr 18 15:34:44   process mdworker32[3418] thread 337173 caught burning CPU! It used more than 85% CPU (Actual recent usage: 86%) over 40 seconds. thread lifetime cpu usage 34.024039 seconds, (32.607769 user, 1.416270 system) ledger info: balance: 34001604295 credit: 34003478798 debit: 1874503 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 39308154610

       Apr 18 15:35:21   process mdworker32[3422] thread 337441 caught burning CPU! It used more than 85% CPU (Actual recent usage: 93%) over 40 seconds. thread lifetime cpu usage 34.022238 seconds, (32.741812 user, 1.280426 system) ledger info: balance: 34001559864 credit: 34003554777 debit: 1994913 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 36239138479

       Apr 18 15:35:58   process mdworker32[3426] thread 337958 caught burning CPU! It used more than 85% CPU (Actual recent usage: 94%) over 40 seconds. thread lifetime cpu usage 34.021624 seconds, (32.713183 user, 1.308441 system) ledger info: balance: 34001640691 credit: 34003848062 debit: 2207371 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 36125784461

       Apr 18 15:36:34   process mdworker32[3430] thread 338278 caught burning CPU! It used more than 85% CPU (Actual recent usage: 95%) over 40 seconds. thread lifetime cpu usage 34.018615 seconds, (32.917087 user, 1.101528 system) ledger info: balance: 34000311003 credit: 34002049616 debit: 1738613 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 35449294820

       Apr 18 15:37:10   process mdworker32[3433] thread 338624 caught burning CPU! It used more than 85% CPU (Actual recent usage: 96%) over 40 seconds. thread lifetime cpu usage 34.017217 seconds, (32.812600 user, 1.204617 system) ledger info: balance: 34000506783 credit: 34002736820 debit: 2230037 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 35279940387

       Apr 18 15:37:46   process mdworker32[3437] thread 338966 caught burning CPU! It used more than 85% CPU (Actual recent usage: 96%) over 40 seconds. thread lifetime cpu usage 34.017898 seconds, (33.028415 user, 0.989483 system) ledger info: balance: 34002128506 credit: 34003942494 debit: 1813988 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 35078881352

       Apr 18 15:38:22   process mdworker32[3440] thread 339250 caught burning CPU! It used more than 85% CPU (Actual recent usage: 96%) over 40 seconds. thread lifetime cpu usage 34.018369 seconds, (32.896883 user, 1.121486 system) ledger info: balance: 34000792250 credit: 34003184386 debit: 2392136 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 35259878172

       Apr 18 15:38:58   process mdworker32[3444] thread 339626 caught burning CPU! It used more than 85% CPU (Actual recent usage: 96%) over 40 seconds. thread lifetime cpu usage 34.019172 seconds, (32.844151 user, 1.175021 system) ledger info: balance: 34000831979 credit: 34003220293 debit: 2388314 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 35230871080

       Apr 18 15:39:37   process mdworker32[3447] thread 339900 caught burning CPU! It used more than 85% CPU (Actual recent usage: 88%) over 40 seconds. thread lifetime cpu usage 34.020654 seconds, (32.742506 user, 1.278148 system) ledger info: balance: 34000820842 credit: 34002734671 debit: 1913829 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 38377455314

       Apr 18 15:40:13   process mdworker32[3451] thread 340284 caught burning CPU! It used more than 85% CPU (Actual recent usage: 95%) over 40 seconds. thread lifetime cpu usage 34.018196 seconds, (32.733894 user, 1.284302 system) ledger info: balance: 34001755061 credit: 34003942507 debit: 2187446 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 35771762817

       Apr 18 15:40:50   process mdworker32[3454] thread 340639 caught burning CPU! It used more than 85% CPU (Actual recent usage: 94%) over 40 seconds. thread lifetime cpu usage 34.020323 seconds, (32.618298 user, 1.402025 system) ledger info: balance: 34001479014 credit: 34003781457 debit: 2302443 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 35799714555

       Apr 18 15:41:26   process mdworker32[3458] thread 340927 caught burning CPU! It used more than 85% CPU (Actual recent usage: 96%) over 40 seconds. thread lifetime cpu usage 34.019893 seconds, (32.845616 user, 1.174277 system) ledger info: balance: 34002117479 credit: 34004382802 debit: 2265323 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 35181806753

       Apr 18 15:42:02   process mdworker32[3461] thread 341266 caught burning CPU! It used more than 85% CPU (Actual recent usage: 96%) over 40 seconds. thread lifetime cpu usage 34.019029 seconds, (32.855183 user, 1.163846 system) ledger info: balance: 34000806340 credit: 34002708989 debit: 1902649 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 35233610921

       Apr 18 15:42:37   process mdworker32[3465] thread 341546 caught burning CPU! It used more than 85% CPU (Actual recent usage: 96%) over 40 seconds. thread lifetime cpu usage 34.021507 seconds, (32.849669 user, 1.171838 system) ledger info: balance: 34002484451 credit: 34004531951 debit: 2047500 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 35131656708

       Apr 18 15:43:13   process mdworker32[3468] thread 341891 caught burning CPU! It used more than 85% CPU (Actual recent usage: 96%) over 40 seconds. thread lifetime cpu usage 34.019436 seconds, (32.933899 user, 1.085537 system) ledger info: balance: 34002483389 credit: 34004776031 debit: 2292642 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 35162970378

       Apr 18 15:43:50   process mdworker32[3472] thread 342250 caught burning CPU! It used more than 85% CPU (Actual recent usage: 94%) over 40 seconds. thread lifetime cpu usage 34.020265 seconds, (32.523996 user, 1.496269 system) ledger info: balance: 34001732327 credit: 34003966225 debit: 2233898 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 35934881165

       Apr 18 15:44:26   process mdworker32[3475] thread 342533 caught burning CPU! It used more than 85% CPU (Actual recent usage: 95%) over 40 seconds. thread lifetime cpu usage 34.020593 seconds, (32.747388 user, 1.273205 system) ledger info: balance: 34000188481 credit: 34002142673 debit: 1954192 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 35705362684

       Apr 18 15:45:02   process mdworker32[3479] thread 342881 caught burning CPU! It used more than 85% CPU (Actual recent usage: 96%) over 40 seconds. thread lifetime cpu usage 34.018388 seconds, (32.727859 user, 1.290529 system) ledger info: balance: 34002090093 credit: 34004036230 debit: 1946137 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 35263872183

       Apr 18 16:33:22   wl0: Roamed or switched channel, reason #8, bssid e0:91:f5:bc:c3:25

       Apr 18 21:06:02   wl0: Roamed or switched channel, reason #4, bssid 34:08:04:d8:62:90

       --- last message repeated 1 time ---

       Apr 18 23:34:27   wl0: Roamed or switched channel, reason #8, bssid 34:08:04:d8:62:90

       Apr 19 00:10:00   process PluginProcess[3704] caught causing excessive wakeups. Observed wakeups rate (per sec): 320; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 82583

     

     

    Daemons

     

     

       com.oracle.java.Helper-Tool

       com.microsoft.office.licensing.helper

       com.magican.castle

       com.genieoinnovation.macextension.client

       com.adobe.fpsaud

     

     

    Agents

     

     

       com.apple.FolderActions.folders

       com.apple.photostream-agent

       com.oracle.java.Java-Updater

       com.genieoinnovation.macextension

       com.citrix.ServiceRecords

       com.citrix.ReceiverHelper

       com.citrix.AuthManager_Mac

       com.google.keystone.user.agent

       com.apple.FolderActions.enabled

       com.adobe.ARM.UUID

     

     

    launchd items

     

     

       /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist

                 (com.citrix.AuthManager_Mac)

       /Library/LaunchAgents/com.citrix.ReceiverHelper.plist

                 (com.citrix.ReceiverHelper)

       /Library/LaunchAgents/com.citrix.ServiceRecords.plist

                 (com.citrix.ServiceRecords)

       /Library/LaunchAgents/com.genieoinnovation.macextension.plist

                 (com.genieoinnovation.macextension)

       /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

                 (com.oracle.java.Java-Updater)

       /Library/LaunchDaemons/com.adobe.fpsaud.plist

                 (com.adobe.fpsaud)

       /Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist

                 (com.genieoinnovation.macextension.client)

       /Library/LaunchDaemons/com.magican.castle.plist

                 (com.magican.castle)

       /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

                 (com.microsoft.office.licensing.helper)

       /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

                 (com.oracle.java.Helper-Tool)

       Library/LaunchAgents/com.adobe.ARM.UUID.plist

                 (com.adobe.ARM.UUID)

       Library/LaunchAgents/com.apple.FolderActions.enabled.plist

                 (com.apple.FolderActions.enabled)

       Library/LaunchAgents/com.apple.FolderActions.folders.plist

                 (com.apple.FolderActions.folders)

       Library/LaunchAgents/com.google.keystone.agent.plist

                 (com.google.keystone.user.agent)

     

     

    Bundles

     

     

       /Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component

                 (net.telestream.wmv.import)

       /Library/Internet Plug-Ins/AdobePDFViewer.plugin

                 (com.adobe.acrobat.pdfviewer)

       /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

                 (com.adobe.acrobat.pdfviewerNPAPI)

       /Library/Internet Plug-Ins/CentraUpdaterPlugin.plugin

                 (com.centra.centraupdaterplugin)

       /Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin

                 (com.citrix.citrixicaclientplugIn)

       /Library/Internet Plug-Ins/Flash Player.plugin

                 (com.macromedia.Flash Player.plugin)

       /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

                 (net.telestream.wmv.plugin)

       /Library/Internet Plug-Ins/iidplg.plugin

                 (com.secmaker.iid.plugin)

       /Library/Internet Plug-Ins/JavaAppletPlugin.plugin

                 (com.oracle.java.JavaAppletPlugin)

       /Library/Internet Plug-Ins/MeetingJoinPlugin.plugin

                 (com.microsoft.communicator.meetingjoinplugin)

       /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

                 (com.microsoft.sharepoint.browserplugin)

       /Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

                 (com.microsoft.sharepoint.webkitplugin)

       /Library/PreferencePanes/Flash Player.prefPane

                 (com.adobe.flashplayerpreferences)

       /Library/PreferencePanes/Flip4Mac WMV.prefPane

                 (net.telestream.wmv.prefpane)

       /Library/PreferencePanes/JavaControlPanel.prefPane

                 (com.oracle.java.JavaControlPanel)

       /Library/QuickTime/Flip4Mac WMV Advanced.component

                 (net.telestream.wmv.advanced)

       /Library/QuickTime/Flip4Mac WMV Export.component

                 (net.telestream.wmv.export)

       /Library/QuickTime/Flip4Mac WMV Import.component

                 (net.telestream.wmv.import)

       Library/Address Book Plug-Ins/SkypeABDialer.bundle

                 (com.skype.skypeabdialer)

       Library/Address Book Plug-Ins/SkypeABSMS.bundle

                 (com.skype.skypeabsms)

       Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin

                 (com.Google.GoogleEarthPlugin.plugin)

     

     

    User login items

     

     

       iTunesHelper

       Alfred

       Dropbox

       TomTomHOMERunner

       Android File Transfer Agent

       AdobeResourceSynchronizer

       Polycom CMA Desktop

       cracker

     

     

    Safari extensions

     

     

       Searchme

       GoPhoto

     

     

    Restricted user files: 770

     

     

    Hidden apps

     

     

       .Install/cracker.app

     

     

    Font issues: 37

     

     

    Bad plists

     

     

       Library/Preferences/com.computersolutions.Exploration.plist

       Library/Preferences/com.machinedirectory.Online.plist

     

     

    Desktop file count: 31

     

     

    Keychains file count: 12

     

     

    Elapsed time (s): 122

  • Linc Davis Level 10 Level 10 (173,285 points)

    You have managed to install three different kinds of malware: Genieo (incompletely removed), GoPhoto, and NetWeird. That's a new world record, as far as I know.

     

    Rather than feed you three sets of complex instructions, I'm going to suggest that you perform a clean reinstallation of the system. Most importantly, you need to change the way you use the computer so that you will not continue to be what you are now: meat on the table for Internet criminals. I'll post a separate comment about that.

     

    Back up all data to at least two different storage devices, if you haven't already done so. One backup is not enough to be safe. The backups can be made with Time Machine or with Disk Utility. Preferably both.

       
    Erase and install OS X. This operation will destroy all data on the startup volume, so you had be better be sure of the backups. If you upgraded from an older version of OS X, you'll need the Apple ID and password that you used, so make a note of those before you begin.

     

    When you restart, you'll be prompted to go through the initial setup process in Setup Assistant. That’s when you transfer the data from a backup.

    Select only users and Computer & Network Settings in the Setup Assistant dialog—not Applications or Other files and folders. Don't transfer the Guest account, if it was enabled.

    After that, run Software Update.

     

    If the problem is resolved after the clean installation, reinstall third-party software selectively. I can only suggest general guidelines. Self-contained applications that install into the Applications folder by drag-and-drop or download from the App Store are usually safe. Anything that comes packaged as an installer or that prompts for an administrator password is suspect, and you must test thoroughly after reinstalling each such item to make sure you haven't restored the problem.

    I strongly recommend that you never reinstall commercial "utilities" such as "Magican."

    Before installing any software, ask yourself the question: "Am I sure I know how to uninstall this without having to wipe the volume again?" If the answer is "no," stop.

    Never install any third-party software unless you know how to uninstall it.

  • Linc Davis Level 10 Level 10 (173,285 points)

    Even after completing the procedure in my last comment, you still won't have removed NetWeird. To do that, see below.

    Triple-click anywhere in the line below on this page to select it:

    ~/.Install

    Right-click or control-click the line and select

    Services Open

    from the contextual menu.* A folder should open with an item named ".Install" selected. Move the selected item to the Trash.

    Next, open the Users & Groups preference pane and select the Login Items tab. Delete the item named "cracker".

    Log out or restart the computer.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

    Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • Linc Davis Level 10 Level 10 (173,285 points)
    1. This is a comment on what you should and should not do to protect yourself from malicious software ("malware") that circulates on the Internet. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to your computer, or who has been able to log in to it remotely. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
      
    If you find this comment too long or too technical, read only sections 5, 6, and 10.
      
    OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.

    2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
      
    The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
       
    The following caveats apply to XProtect:
    • It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
    • It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
    As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
      
    3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
       
    Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
    • It can easily be disabled or overridden by the user.
    • A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
    • An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
    Apple has so far failed to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. These failures don't involve App Store products, however.
      
    For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
           
    4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
     
    5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the scam artists. If you're smarter than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
      
    Software from an untrustworthy source
    • Software of any kind is distributed via BitTorrent. or Usenet, or on a website that also distributes pirated music or movies.
    • Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, your browser, or anything else.
    • Rogue websites such as Softonic and CNET Download distribute free applications that have been packaged in a superfluous "installer."
    • The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
    Software that is plainly illegal or does something illegal
    • High-priced commercial software such as Photoshop is "cracked" or "free."
    • An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission.
    Conditional or unsolicited offers from strangers
    • A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
    • A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
    • You win a prize in a contest you never entered.
    • Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
    • A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
    • Anything online that you would expect to pay for is "free."
    Unexpected events
    • You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
    • An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
    • Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
    I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
      
    6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
      
    Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
       
    Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable itnot JavaScript—in your browsers.
       
    Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.

    Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.

    7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
      
    Why shouldn't you use commercial "anti-virus" products?
    • To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. Research has shown that most successful attacks are "zero-day"—that is, previously unknown. Recognition-based malware scanners do not defend against such attacks.
    • Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
    • In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
    • By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
    • Most importantly, a false sense of security makes you more vulnerable.
    8. An anti-malware product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
        
    An anti-virus app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
        
    A Windows malware attachment in email is usually easy to recognize by the file name alone. An actual example:
      
    London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
       
    You don't need any software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's seldom a reason to use recognition software unless an institutional policy requires it. Windows malware is so widespread that you should assume it's in every unknown email attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may be useful if an ill-informed network administrator says you must run some kind of "anti-virus" application.
      
    The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
      
    9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
        
    10. As a Mac user you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither should you assume that you will always be safe from exploitation, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. "Hmmmm, this torrent is a crack of that new game I want. I think I'll download it. It could be a trojan, but the antivirus will warn me if it is." Then they wonder why their Mac is so slow all of a sudden. It's slow because it's running flat out mining Bitcoins for a hacker who has already sold their credit card number and banking passwords to a criminal gang. Maybe a week later the antivirus does warn them, but what good does that do?
        
    Nothing can lessen the need for safe computing practices.
  • Linc Davis Level 10 Level 10 (173,285 points)

    You'll also have to remove the GoPhoto Safari extension.

     

    From the Safari menu bar, select

            

    Safari Preferences... Extensions

         

    Delete "GoPhoto." If you use the Chrome or Chromium browser, do the equivalent in its settings. If you use Firefox, see below.

     

    Remove gophoto.it | Firefox Support Forum

  • MaCP100 Level 1 Level 1 (0 points)

    Thanks for the world record, it took me very little effort to achieve it...

    Is there any chance I can clean the mess w/o wiping out the whole system?

    I already did a back up with time machine yesterday...

  • MaCP100 Level 1 Level 1 (0 points)

    Did it, it's a bit more complex but did it through Terminal and then removed the whole extension directory for firefox

  • MaCP100 Level 1 Level 1 (0 points)

    So eventually I managed to remove gophoto and cracker...

    If you tell me how to remove genieo i will do it.

    I do not want to wipe the machine, I have data that I cannot afford to lose in case

    Please let me know

  • Linc Davis Level 10 Level 10 (173,285 points)

    You installed the "Genieo/InstallMac" rootkit. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the tedious procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the rootkit (as long as you never reinstall it.)

    Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.

    Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.

    Step 1

    In the Applications folder, there should be an item named "Genieo". Select it and open the Finder Info window. If it shows that the Version is less than 2.0, download and install the current version from the genieo.com website. This may seem paradoxical, since the goal is to remove it, but you'll be saving yourself some trouble as well as the risk of putting the system in an unusable state.

    There should be another application in the same folder named "Uninstall Genieo". After updating Genieo, if necessary, launch "Uninstall Genieo" and follow the prompts to remove the "newspaper-style home page." Restart the computer.

    This step does not completely inactivate Genieo.

    Step 2

    Don't take this step unless you completed Step 1, including the restart, without any error messages. If you couldn't complete Step 1, stop here and ask for instructions.

    Triple-click anywhere in the line below on this page to select it:

    /Library/Frameworks/GenieoExtra.framework

    Right-click or control-click the line and select

    Services Reveal in Finder (or just Reveal)

    from the contextual menu.

    If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

    Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

    A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.

    Move each of these items to the Trash in the same way:

    /Library/LaunchAgents/com.genieo.completer.update.plist
    /Library/LaunchAgents/com.genieo.engine.plist
    /Library/LaunchAgents/com.genieoinnovation.macextension.plist
    /Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
    /Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client/u/usr/lib/libgenkit.dylib
    /usr/lib/libgenkitsa.dylib
    /usr/lib/libimckit.dylib
    /usr/lib/libimckitsa.dylib
    ~/Library/Application Support/com.genieoinnovation.Installer
    ~/Library/LaunchAgents/com.genieo.completer.download.plist
    ~/Library/LaunchAgents/com.genieo.completer.update.plist

    If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. There's no need to restart after each one. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.

    Restart and empty the Trash. Don't try to empty the Trash until you have restarted.

    Step 3

    From the Safari menu bar, select

    Safari Preferences... Extensions

    Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.

    Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.

    Make sure you don't repeat the mistake that led you to install this software. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.

    You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Genieo developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. It must be said that this failure of oversight is inexcusable and has seriously compromised the value of Gatekeeper and the Developer ID program. You cannot rely on Gatekeeper alone to protect you from harmful software.

    Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam.

  • MaCP100 Level 1 Level 1 (0 points)

    Hi, I have no Genieo file in the application folder... but as you said this most probably has not been removed completely so please advise wheather I should reinstall it and remove it again following your procedure...

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