PRE-ORDER FAILURE
I pre-ordered an album in early January and it has YET to download. I don't know what to do!!!! Please help.
User profile for user:
jeremy_v
User level:
Community Specialist
Hi what even,
Thanks for visiting Apple Support Communities.
If an album you pre-ordered has been released, you'll receive an email with a link to download it. If the album you pre-ordered has been released but you haven't been able to download it, try resuming the download on iTunes for Windows or Mac:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
You can also use the steps found in this article to download your purchases on a computer or iOS device:
Download past purchases
http://support.apple.com/kb/HT2519
If you are not able to download the album you pre-ordered, I recommend reporting the issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Best Regards,
Jeremy