HT202729: iTunes Store download options

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eembardo
Level 1 (0 points)

Q: I purchased from iTunes Store an entire season of a TV show, but, of 24 episodes available, only 20 downloaded. How do I get access to the additional 4 episodes without paying twice?

I purchased from iTunes Store an entire season of a TV show, but, of 24 episodes available, only 20 downloaded.  When I open the store again, it indicates that I must purchase the four remaining episodes again.  Why do I have to pay twice?  These are not new episodes; they are a few years old.  Thanks.

MacBook Pro

Posted on Apr 14, 2014 8:44 PM

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eembardo

Q: I purchased from iTunes Store an entire season of a TV show, but, of 24 episodes available, only 20 downloaded. How do I get acces ... more

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  • by ssschmidt,

    ssschmidt ssschmidt Apr 14, 2014 8:48 PM in response to eembardo
    Level 5 (4,798 points)
    Apr 14, 2014 8:48 PM in response to eembardo

    Definitely contact iTunes store support about this.  They can provide an answer.  http://www.apple.com/lae/support/itunes/contact/.

     

    Also, from the Article you referenced:

    New episodes will be available in "Purchased in the iTunes Store" on your computer or iOS device, or in TV Shows > Purchased on your Apple TV .

    You did check in purchased.  Correct?



     

    Message was edited by: ssschmidt

  • by eembardo,

    eembardo eembardo Apr 14, 2014 9:06 PM in response to ssschmidt
    Level 1 (0 points)
    Apr 14, 2014 9:06 PM in response to ssschmidt

    Hi.   Yes I checked in "purchased" and it indicated that I purchased 20 of the 24 episodes available.  HOWEVER, I discovered something on my own that seems to be working, although it's taking awhile and not yet completed:

     

    Frustrated, I continiuted searching for solutions after my initial post and found similar problems others have had.  One recommended suggestion didn't seem to work in my version of iTunes, but it did give me an idea.  I searched the uppermost iTunes menu bar, where, under "Store," I found this choice:  "Check for Available Downloads."  Clicking on it, the missing episodes started downloading, and are still downloading as I type this.

     

    So it appears that I have wasted your time and any others who may be formulating a suggestion for me.  This goes to show that a maxim I have found to be true on too many occasions still applies; i.e., if you want to find something you've lost or otherewise cannot account for, simply admit to the world your folly and the solution will immediately present itself on its own.

     

    Thanks anyway, ssschmidt.

     

    Regards