Changed region and all my purchased apps are gone.

Question

Level 1

9 points

Changed region and all my purchased apps are gone.

I posted this originally in the iCloud support community.

I was on holiday, and I wanted to buy an app there. So I changed the region and bought the app. I changed it back and all my purchased apps (except the one I got on holidays) disappeared!

I am going to lose more than €1,000 worth of apps if I don't find a solution.

Please help!

They don't seem to be gone on my iPhone...

iPad 2, iOS 7.1

Posted on Apr 14, 2014 10:16 PM

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Answer 1

matt00

Level 5

4,041 points

Apr 17, 2014 8:55 AM in response to appleroapple

Hey appleroapple,

Thanks for the question. When you change the country of your iTunes Store account, you won’t see the items you purchase from the previous country’s store:

After you change the country of your account, you won't see the items you purchased from the previous country’s store in the Purchased section.

Change the country of your iTunes Store, App Store, iBooks Store, and Mac App Store account

http://support.apple.com/kb/HT6119

Simply changing your iTunes Store country back should solve your issue (as outline in the above resource). If not, please contact iTunes Store support:

iTunes - Contact Us - Apple Support

http://www.apple.com/support/itunes/contact/

Thanks,

Matt M.

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