Kiarash.97
Level 1 (0 points)

Q: Wifi is very slow on iPhone 5 but is okay on MacBook and other devices

I have an iPhone 5 that does not seem to be functioning properly when connected to wifi. Often times, the phone will show full connection to wifi but will not load safari pages or certain media (vine videos and twitter). Downloading apps also takes a long time. This problem seems to be intermittent at times and will come and go. I am forced to switch off the wifi on my iPhone and use LTE to load the data. I have a MacBook Pro and another iPhone 5 connected to my wifi network that do not experience these problems. Could this be a problem with the iPhone?

iPhone 5, iOS 7.1, 16 GB

Posted on Apr 14, 2014 11:34 PM

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Kiarash.97

Q: Wifi is very slow on iPhone 5 but is okay on MacBook and other devices

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  • by griff w,

    griff w griff w Apr 17, 2014 10:16 AM in response to Kiarash.97
    Level 4 (3,496 points)
    Apr 17, 2014 10:16 AM in response to Kiarash.97

    Hi there Kiarash.97,

     

    You may find the troubleshooting steps in the article below helpful.

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap TS1398_i.pngand Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

    If the issues persist, try these steps:

    1. Move closer to the Wi-Fi router (access point).
    2. Check for sources of potential interference.
    3. Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    4. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

     

    -Griff W.