9 Replies Latest reply: Apr 25, 2014 11:27 AM by keg55
sanchovies Level 1 Level 1

Recently my hard drive crashed, luckily I backed up everything on my Seagate Slim external hard drive. I tried restoring everything back to my Macbook but I do not have access to my documents that I backed up before giving my laptop away for repairing. This is what it looks like:

Screen Shot 2014-04-15 at 1.00.39 PM.png

How do I restore all of this? I used Time Machine to back up. Your help is greatly appreciated.


MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9.2)
Solved by keg55 on Apr 25, 2014 9:10 AM Solved

Ok since the store setup a temporary user name, you can log in as that user and add your user account (as Admin) via System Preferences / Users & Groups. Make sure in Users & Groups you click on Login Options and set the Automatic Login to Off. This way you can select the user account and password you want to use to log in.

 

Log out of the temp account and log in with your user account that you setup. Now try and bring over your data. What happens?

  • norm123 Community Specialists Community Specialists

    Hello sanchovies

     

    If you are starting over with your computer, then use Migration Assistant to move the data with the applications.

     

    OS X: How to migrate data from another Mac using Mavericks

    http://support.apple.com/kb/HT5872

     

    Regards,

    -Norm G.

  • sanchovies Level 1 Level 1

    Hi Norm,

     

    Thanks for the reply. I tried using Migration Assistant to move data from my external hard drive to the mac. But it doesn't show the last backup that I did before giving my laptop for repair (they installed a new hard drive and took the old one out). I couldn't move the data from that backup (which included everything I had on my Mac) because it was not one of the options. Should I backup my external hard drive again? I think it still wouldn't give me access to the backup I did before my laptop was repaired.

     

    Thanks

    Sanchit

  • keg55 Level 6 Level 6
    expertise.macosx
    Mac OS X

    When you got your laptop back, did it have a clean install of OS X Mavericks 10.9.2? And during Setup when you powered it on, did you add the same user account as you had prior to having the hard drive replaced?

  • sanchovies Level 1 Level 1

    When I got my laptop back there was a temporary username installed - I did not get to set it up myself - the guy at the store did it (I am temporarily living in France and they literally did not ask me anything just took my laptop, fixed it and gave it back to me). But I did try to change the user name to what I used to have before and changed my password from before. I was just reading this and I think I have done something similar to what this is saying:

     

    Screen Shot 2014-04-25 at 5.59.19 PM.png

    Source: http://pondini.org/OSX/MigrateLion.html

  • keg55 Level 6 Level 6
    expertise.macosx
    Mac OS X

    Ok since the store setup a temporary user name, you can log in as that user and add your user account (as Admin) via System Preferences / Users & Groups. Make sure in Users & Groups you click on Login Options and set the Automatic Login to Off. This way you can select the user account and password you want to use to log in.

     

    Log out of the temp account and log in with your user account that you setup. Now try and bring over your data. What happens?

  • sanchovies Level 1 Level 1

    I ended up making a new user and copying the files from the backup. Now I have access to all my files from the old backup. Do I delete the other user accounts?

     

    Thanks for your help! Much appreciated.

  • keg55 Level 6 Level 6
    expertise.macosx
    Mac OS X

    You can delete any of the user accounts you don't want to keep. Just make sure the one you DO keep is an Administrator type.

  • sanchovies Level 1 Level 1

    Thank you so much for your help!

  • keg55 Level 6 Level 6
    expertise.macosx
    Mac OS X

    My pleasure.