I have added an email account to the iphone4 which is verified and the mail icon shows i have email, however when i tap to open the mail app it takes me back to the add account screen...Also unable to reset/restart the phone as on/off switch not working... Ideas for the mail app.?
iPhone 4
Hello Nashlett,
Thank you for the details of the issue you are experiencing with email on your iPhone. I have a couple of suggestions for the issues you described.
First, I suggest quitting the Mail application and relaunching it:
- Double-click the Home button.
- Swipe left or right until you have located the app you wish to close.
- Swipe the app's preview up to close it.
http://support.apple.com/kb/ht5137
If the issue persists, I recommend deleting your email account and readding it:
Delete the affected email account from your device.
- Tap Settings > Mail, Contacts, Calendars.
- Choose the affected email account, then tap Delete Account.
- Add your account again.
http://support.apple.com/kb/ts3899
Additionally, if you are interested in getting your iPhone repaired for the issue you are experiencing with the Sleep/Wake button, you can find more information here:
Service Answer Center - iPhone
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
Thank you for using Apple Support Communities.
Best,
Sheila M.
Hello Nashlett,
Thank you for the details of the issue you are experiencing with email on your iPhone. I have a couple of suggestions for the issues you described.
First, I suggest quitting the Mail application and relaunching it:
- Double-click the Home button.
- Swipe left or right until you have located the app you wish to close.
- Swipe the app's preview up to close it.
http://support.apple.com/kb/ht5137
If the issue persists, I recommend deleting your email account and readding it:
Delete the affected email account from your device.
- Tap Settings > Mail, Contacts, Calendars.
- Choose the affected email account, then tap Delete Account.
- Add your account again.
http://support.apple.com/kb/ts3899
Additionally, if you are interested in getting your iPhone repaired for the issue you are experiencing with the Sleep/Wake button, you can find more information here:
Service Answer Center - iPhone
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
Thank you for using Apple Support Communities.
Best,
Sheila M.
i did this all
but problem remain there
when i open email app white screen appear and it doesn't go further.
Mail app not working?
