AO-GBM

Q: Why is my MacBook Pro running so slow (Bought Nov 2010)?

Hi,

 

My MacBook Pro has been running really slow, on and off for of over a year now. I can't take it anymore :-(

Can anyone help.

 

I had the battery on my MacBook Pro replaced around Oct 2013.

 

I've looked at other discussions and have run this: http://www.etresoft.com/etrecheck

 

Below are the results:

 

Hardware Information:

          MacBook Pro (13-inch, Mid 2010)

          MacBook Pro - model: MacBookPro7,1

          1 2.4 GHz Intel Core 2 Duo CPU: 2 cores

          4 GB RAM

 

Video Information:

          NVIDIA GeForce 320M - VRAM: 256 MB

 

System Software:

          Mac OS X 10.6.8 (10K549) - Uptime: 0 days 1:2:48

 

Disk Information:

          TOSHIBA MK2555GSXF disk0 : (232.89 GB)

                    (null) (disk0s1) <not mounted>: 200 MB

                    Macintosh HD (disk0s2) / [Startup]: 232.57 GB (39.5 GB free)

 

          MATSHITADVD-R   UJ-898 

 

USB Information:

          Apple Inc. Built-in iSight

 

          Apple Internal Memory Card Reader

 

          Apple Inc. BRCM2046 Hub

                    Apple Inc. Bluetooth USB Host Controller

 

          Apple Computer, Inc. IR Receiver

 

          Apple Inc. Apple Internal Keyboard / Trackpad

 

 

FireWire Information:

 

Thunderbolt Information:

 

Kernel Extensions:

          com.rim.driver.BlackBerryUSBDriverInt          (0.0.67)

          com.sophos.kext.sav          (8.0.14)

 

Startup Items:

          AGMacFSWatcher: Path: /Library/StartupItems/AGMacFSWatcher

 

Problem System Launch Daemons:

          [System] org.samba.winbindd.plist 3rd-Party support link

 

Launch Daemons:

          [System] com.adobe.fpsaud.plist 3rd-Party support link

          [System] com.google.keystone.daemon.plist 3rd-Party support link

          [System] com.leapfrog.connect.shell.plist 3rd-Party support link

          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

          [System] com.rim.BBDaemon.plist 3rd-Party support link

          [System] com.sophos.autoupdate.plist 3rd-Party support link

          [System] com.sophos.intercheck.plist 3rd-Party support link

          [System] com.sophos.notification.plist 3rd-Party support link

 

Launch Agents:

          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

          [System] com.epson.Epson_Low_Ink_Reminder.launcher.plist 3rd-Party support link

          [System] com.epson.eventmanager.agent.plist 3rd-Party support link

          [System] com.epson.ews.launcher.plist 3rd-Party support link

          [System] com.google.keystone.agent.plist 3rd-Party support link

          [System] com.rim.BBLaunchAgent.plist 3rd-Party support link

 

User Launch Agents:

          [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

          [not loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link

          [not loaded] com.spotify.webhelper.plist 3rd-Party support link

 

User Login Items:

          iTunesHelper

          Skype

          VLC

          Microsoft Database Daemon

          Safari

          Dropbox

          EvernoteHelper

          BlackBerry Device Manager

          SophosUIServer

 

Internet Plug-ins:

          o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

          Google Earth Web Plug-in: Version: 7.1 3rd-Party support link

          Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link

          AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 3rd-Party support link

          FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

          AmazonMP3DownloaderPlugin101749: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link

          Silverlight: Version: 4.0.51204.0 3rd-Party support link

          Flash Player: Version: 12.0.0.77 - SDK 10.6 Outdated! Update

          iPhotoPhotocast: Version: 7.0 - SDK 10.7

          googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

          QuickTime Plugin: Version: 7.6.6

          AdobePDFViewer: Version: 11.0.04 - SDK 10.6 3rd-Party support link

          SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link

          JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Outdated! Update

 

iTunes Plug-ins:

          Quartz Composer Visualizer: Version: 1.2

 

User iTunes Plug-ins:

          TuneUp Visualizer: Version: 2.2.0 3rd-Party support link

 

User Internet Plug-ins:

          CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link

          Picasa: Version: 1.0 3rd-Party support link

          WebEx64: Version: 1.0 - SDK 10.5 3rd-Party support link

 

3rd Party Preference Panes:

          Flash Player  3rd-Party support link

          Flip4Mac WMV  3rd-Party support link

 

Old Applications:

          None

 

Time Machine:

          Time Machine information requires OS X 10.7 "Lion" or later.

 

Top Processes by CPU:

               4%          WindowServer

               3%          EtreCheck

               1%          coreservicesd

               0%          BBLaunchAgent

               0%          WebProcess

 

Top Processes by Memory:

          627 MB          WebProcess

          397 MB          AdobeReader

          139 MB          InterCheck

          123 MB          Safari

          70 MB          SyncServicesAgent

 

Virtual Memory Information:

          918 MB          Free RAM

          1.85 GB          Active RAM

          664 MB          Inactive RAM

          364 MB          Wired RAM

          204 MB          Page-ins

          0 B          Page-outs

MacBook Pro, Mac OS X (10.6.8)

Posted on Apr 15, 2014 4:28 AM

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Q: Why is my MacBook Pro running so slow (Bought Nov 2010)?

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  • Helpful answers

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  • by Melophage,Helpful

    Melophage Melophage Apr 15, 2014 4:34 AM in response to AO-GBM
    Level 5 (7,161 points)
    Apr 15, 2014 4:34 AM in response to AO-GBM

    AO-GBM,

     

    I have the same model MacBook Pro as you. Try disabling Sophos to see if that affects its speed.

  • by John Galt,Helpful

    John Galt John Galt Apr 15, 2014 4:46 AM in response to AO-GBM
    Level 9 (50,424 points)
    Mac OS X
    Apr 15, 2014 4:46 AM in response to AO-GBM

    Back up your documents and everything else important to you, not that there is any reason to believe your hard disk may be failing, but the symptoms you describe may presage an impending disk failure, and you should have backups anyway.


    Start your Mac while holding the c key with its original OS X Install DVD inserted in its optical drive. At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red. If Disk Utility reports "The volume Macintosh HD appears to be OK" in green then you can be reasonably (though not completely) assured your hard disk is in good working order.

     


     

    Startup Items:

              AGMacFSWatcher: Path: /Library/StartupItems/AGMacFSWatcher


    • Do you know what the above is? If you do, research its developer's website for a possible update. If you don't, uninstall it.
    • Are you still using a Blackberry?
      • Why?
    • Uninstall Sophos according to its instructions, and evaluate your Mac's performance without it. If using non-Apple "anti-virus" software comforts you, then you must accept the consequences of them resulting in reduced performance and other unpredictable operational effects.

    After completing the above please determine if the problems also occur in "Safe Mode":

     

    • Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
    • You must disable FileVault before you can start your Mac in Safe Mode.
    • Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
    • Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
    • To end Safe Mode restart your Mac normally. Shutdown will take longer as well.

    System performance problems for reasons that cannot be isolated to any other cause justify an  SMC reset. Be sure to read the procedure carefully and follow all the steps exactly as written, even if they seem inapplicable or trivial.



  • by AO-GBM,

    AO-GBM AO-GBM Apr 15, 2014 4:56 AM in response to John Galt
    Level 1 (0 points)
    Apr 15, 2014 4:56 AM in response to John Galt

    Wow, thanks John Galt.

    I don't know what much of what you've written means, but I'm not a techno-phobe so will try

    Will report back

    Thank you.

     

    Thank you also Melophage, will try that also :-)

  • by Lexiepex,

    Lexiepex Lexiepex Apr 15, 2014 5:10 AM in response to AO-GBM
    Level 6 (10,536 points)
    Mac OS X
    Apr 15, 2014 5:10 AM in response to AO-GBM

    Hi AO-GMB,

    look everybody here wants to help !

    And good people too !

    1. Why use a Antivirus app on a Mac. Not necessary. Nut even if you insts it should not run contunuously ('on access'). Better uninstall it according ot the developers site.

    A good site to visit once in awhile is    thesafemac.om.

    2. The Blackberry stuff is not very Mac friendly, unless you can not without, uninstall.

    3. AGMacFSWatcher: you either have or had F-secure installed?

    In Finder go to MacintoshHD->Library->StartupItems  and in there delete  that file.

    4. in SystemPreferences/Users&accounts/LoginItems remove all entries, with the minus sign underneath.

    Restart, empty the trash bin.

    This must be enough to have your old mac back.

    You must update Flashplayer.

    Lex

  • by Lexiepex,Solvedanswer

    Lexiepex Lexiepex Apr 15, 2014 5:27 AM in response to Lexiepex
    Level 6 (10,536 points)
    Mac OS X
    Apr 15, 2014 5:27 AM in response to Lexiepex

    A lot of typo's... Again:

    Hi AO-GMB,

    look everybody here wants to help !

    And good people too !

    1. Why use a Antivirus app on a Mac. Not necessary. Even when you insist it should not run contunuously ('on access'). Better uninstall it according ot the developers site.

    A good site to visit once in awhile is    thesafemac.om.

    2. The Blackberry stuff is not very Mac friendly, unless you can not do without, uninstall.

    3. AGMacFSWatcher: you either have or had F-secure installed?

    In Finder go to MacintoshHD->Library->StartupItems  and in there delete  that file.

    4. in SystemPreferences/Users&accounts/LoginItems remove all entries, with the minus sign underneath.

    Restart, empty the trash bin.

    This must be enough to have your old mac back.

    You must update Flashplayer.

    Lex

  • by John Galt,

    John Galt John Galt Apr 15, 2014 5:34 AM in response to AO-GBM
    Level 9 (50,424 points)
    Mac OS X
    Apr 15, 2014 5:34 AM in response to AO-GBM

    AO-GBM wrote:

     

    Wow, thanks John Galt.

    I don't know what much of what you've written means,

     

    If something isn't clear, ask and I'll explain. For example "back up your documents and everything else important to you" means ensure that you have reliable copies of all the important information stored on your Mac. Ask yourself what you would do if your Mac were to suddenly stop working altogether. If you can answer that question to your own satisfaction, then you're OK. On the other hand if the prospect of permanently and irretrievably losing all the information your Mac contains concerns you, then write back for suggestions regarding that subject.

  • by AO-GBM,

    AO-GBM AO-GBM Apr 15, 2014 6:14 AM in response to John Galt
    Level 1 (0 points)
    Apr 15, 2014 6:14 AM in response to John Galt

    Hi and thank you both :-)

     

    1. I need to find my original Mac OX X install CD so will probably have to do that tonight
    2. I've removed the AGMacFSWatcher thingy
    3. I've removed all the things from the LoginItems
    4. I've removed Sophos, its still running and taking a little while....
    5. Re Blackberry - i removed something from the Applications a few days ago and thought that wold be it. Do you know where i can go to find out if anything Blackberry is still on my Mac?
    6. Re backing up - will something like Dropbox be ok for backing up? I have quite a bit of free space on Dropbox but need to purchase a lot more to back up the 177GB of files I have on my Mac and that's not including the applications. I run my business from my Mac :-)
    7. errr... might be a silly question but where is my trash???
    8. Updating Flashplayer now
    9. Anything else i need to update??

     

    Once again thank you so much :-)

  • by John Galt,

    John Galt John Galt Apr 15, 2014 6:45 AM in response to AO-GBM
    Level 9 (50,424 points)
    Mac OS X
    Apr 15, 2014 6:45 AM in response to AO-GBM

    I've removed all the things from the LoginItems

     

    iTunesHelper is used if you use an iPod or other iOS device and sync it with your Mac.. If you have one, leave it alone.

     

    Merely dragging whatever Blackberry installed in Applications to the Trash will be insufficient to remove it. You should consult RIM for support, unless someone else is willing to provide specific instructions.

     

    Re backing up - will something like Dropbox be ok for backing up?

     

    Only if you have only a few critical items you wish to retain, in which case it might suffice for your needs. If you intend to back up all 177 GB of files, which you should, then Time Machine is the simplest solution and you already have it. You can buy an external USB hard disk drive with 1 TB of storage for as little as $70 US. Plug it in, format it with Disk Utility, and Time Machine almost literally does everything else with little or no attention from you.

     

    Backing up Applications in addition to everything else is advantageous in that you can recover from a catastrophic disk failure by restoring your entire system from the Time Machine backup; a simple procedure that can be perfomed while leaving your Mac unattended.

     

    You can purchase a smaller capacity HD for less money if you so choose. A 500 GB HD would be sufficient for your present needs, but given that they have become so inexpensive a 1 TB unit will be a very comfortable amount that you can keep in service if and when you decide to upgrade your Mac.

     

    If you rely upon your Mac for business, having only one backup device may not be prudent. Two or more, kept in separate geographical locations, adds the desirable element of redundancy to your backup strategy. Time Machine can back up to both, or as many as you want, in sequential rotation.

     

    If you elect to use Flash Player, make sure you keep it updated. To do that navigate to Adobe's web site on your own, using this link:

     

    http://get.adobe.com/flashplayer/

     

    I suggest you decline any "optional offers". Personally I have no use for Flash, and you're better off without it. As a non-Apple product they cannot control, Adobe Flash Player will always have the potential for operational and security concerns, as is anything else not obtained directly from Apple.

     

    The Trash icon's default location is the extreme right side of your Mac's Dock:

     

    Screen Shot 2014-04-15 at 9.43.21 AM.png

     

    If you don't see it there, write back for instructions.

  • by AO-GBM,

    AO-GBM AO-GBM Apr 15, 2014 6:56 AM in response to John Galt
    Level 1 (0 points)
    Apr 15, 2014 6:56 AM in response to John Galt

    looool!! found the trash!

    No wonder.... I had 23k+ items in there!!

     

    Thanks for the info on backing up, will order a 1TB hard drive now :-)

     

    Its running much faster now.... I'll still find the install CD and check if there is anything wrong with the Disk.

     

    Many thanks again :-)

  • by Lexiepex,

    Lexiepex Lexiepex Apr 15, 2014 7:13 AM in response to AO-GBM
    Level 6 (10,536 points)
    Mac OS X
    Apr 15, 2014 7:13 AM in response to AO-GBM

    Very good job !

    Can you do a new etrecheck list, to make sure that there are no leftovers?

  • by AO-GBM,

    AO-GBM AO-GBM Apr 15, 2014 7:27 AM in response to Lexiepex
    Level 1 (0 points)
    Apr 15, 2014 7:27 AM in response to Lexiepex

    Here it is, there's still some red text.....

     

    Thank you :-)

     

     

    Hardware Information:

              MacBook Pro (13-inch, Mid 2010)

              MacBook Pro - model: MacBookPro7,1

              1 2.4 GHz Intel Core 2 Duo CPU: 2 cores

              4 GB RAM

     

    Video Information:

              NVIDIA GeForce 320M - VRAM: 256 MB

     

    System Software:

              Mac OS X 10.6.8 (10K549) - Uptime: 0 days 0:54:40

     

    Disk Information:

              TOSHIBA MK2555GSXF disk0 : (232.89 GB)

                        (null) (disk0s1) <not mounted>: 200 MB

                        Macintosh HD (disk0s2) / [Startup]: 232.57 GB (106.98 GB free)

     

              MATSHITADVD-R   UJ-898 

     

    USB Information:

              Apple Inc. Built-in iSight

     

              Apple Internal Memory Card Reader

     

     

              Apple Inc. BRCM2046 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

              Apple Computer, Inc. IR Receiver

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

    FireWire Information:

     

    Thunderbolt Information:

     

    Kernel Extensions:

              com.rim.driver.BlackBerryUSBDriverInt          (0.0.67)

     

    Problem System Launch Daemons:

              [System] org.samba.winbindd.plist 3rd-Party support link

     

    Launch Daemons:

              [System] com.adobe.fpsaud.plist 3rd-Party support link

              [System] com.google.keystone.daemon.plist 3rd-Party support link

              [System] com.leapfrog.connect.shell.plist 3rd-Party support link

              [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

              [System] com.rim.BBDaemon.plist 3rd-Party support link

     

    Launch Agents:

              [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

              [System] com.epson.Epson_Low_Ink_Reminder.launcher.plist 3rd-Party support link

              [System] com.epson.eventmanager.agent.plist 3rd-Party support link

              [System] com.epson.ews.launcher.plist 3rd-Party support link

              [System] com.google.keystone.agent.plist 3rd-Party support link

              [System] com.rim.BBLaunchAgent.plist 3rd-Party support link

     

    User Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

              [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

              [not loaded] com.microsoft.LaunchAgent.SyncServicesAgent.plist 3rd-Party support link

              [not loaded] com.spotify.webhelper.plist 3rd-Party support link

     

    User Login Items:

              Microsoft Database Daemon

     

    Internet Plug-ins:

              o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

              Google Earth Web Plug-in: Version: 7.1 3rd-Party support link

              Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link

              AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 3rd-Party support link

              FlashPlayer-10.6: Version: 13.0.0.182 - SDK 10.6 3rd-Party support link

              AmazonMP3DownloaderPlugin101749: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link

              Silverlight: Version: 4.0.51204.0 3rd-Party support link

              Flash Player: Version: 13.0.0.182 - SDK 10.6 3rd-Party support link

              iPhotoPhotocast: Version: 7.0 - SDK 10.7

              googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

              QuickTime Plugin: Version: 7.6.6

              AdobePDFViewer: Version: 11.0.04 - SDK 10.6 3rd-Party support link

              SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link

              JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Outdated! Update

     

    iTunes Plug-ins:

              Quartz Composer Visualizer: Version: 1.2

     

    User iTunes Plug-ins:

              TuneUp Visualizer: Version: 2.2.0 3rd-Party support link

     

    User Internet Plug-ins:

              CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link

              Picasa: Version: 1.0 3rd-Party support link

              WebEx64: Version: 1.0 - SDK 10.5 3rd-Party support link

     

    3rd Party Preference Panes:

              Flash Player  3rd-Party support link

              Flip4Mac WMV  3rd-Party support link

     

    Old Applications:

              None

     

    Time Machine:

              Time Machine information requires OS X 10.7 "Lion" or later.

     

    Top Processes by CPU:

                   4%          WindowServer

                   3%          EtreCheck

                   1%          Microsoft Word

                   1%          WebProcess

                   0%          BBLaunchAgent

     

    Top Processes by Memory:

              1.11 GB          WebProcess

              119 MB          Safari

              74 MB          Microsoft Word

              70 MB          SyncServicesAgent

              57 MB          WindowServer

     

    Virtual Memory Information:

              1.34 GB          Free RAM

              1.82 GB          Active RAM

              258 MB          Inactive RAM

              339 MB          Wired RAM

              197 MB          Page-ins

              0 B          Page-outs

  • by John Galt,

    John Galt John Galt Apr 15, 2014 7:38 AM in response to AO-GBM
    Level 9 (50,424 points)
    Mac OS X
    Apr 15, 2014 7:38 AM in response to AO-GBM

    RIM is still present, doing whatever it is it does, potentially using system resources while conveying no benefit, unless you use a Blackberry.

     

    I have no use for Oracle's Java either, or Google's plethora of system modifications for that matter... same comments regarding Adobe Flash Player apply.

  • by Lexiepex,

    Lexiepex Lexiepex Apr 15, 2014 7:48 AM in response to AO-GBM
    Level 6 (10,536 points)
    Mac OS X
    Apr 15, 2014 7:48 AM in response to AO-GBM

    Yes, there are lefovers for Rim/Blackberry. Removal:

    a. In Finder go to  MacintoshHD->Library->Extensions  folder, delete

    the Blackberry driver.

    b. Then go to  MacintoshHD->Library->LaunchDaemons  folder, delete

    the rim plist file

    c. Then go to  MacintoshHD->Library->LaunchAgents  folder, delete

    the rim plist file

    d. Then go to  MacintoshHD->Library->InternetPlugins  folder, delete

    the JavaAppletPlugin: you have Java not installed so you can do without this plugin.

    (this is not the Javascript plugin in Safari, which is something else altogether and indispensable.)

    That is it.

    Restart and empty the trash.

     

  • by AO-GBM,

    AO-GBM AO-GBM Apr 15, 2014 12:59 PM in response to Lexiepex
    Level 1 (0 points)
    Apr 15, 2014 12:59 PM in response to Lexiepex

    Thanks John Galt and LexSchellings for all your help today.

    All done and Mac running quick again.

     

    Thank you :-)

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