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My daughter forgot her password to her itouch. When i try to restore it, i et this message "Go to iCloud Settings on your iPod touch and turn off Find My iPod before restoring your iPod touch". I can't do it because my touch is locked. That is why I am restoring it. Any suggestions?
iPod touch (4th generation)
Hello Tyson,
Thank you for the details of the issue you are experiencing with your daughter’s iPod touch. You can restore the iPod touch from the iCloud website or by placing the iPod touch in recovery mode:
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
- Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
- Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
- While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
- Continue holding the Home button until you see the Connect to iTunes screen.
- iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Find the full article here:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Thank you for using Apple Support Communities.
Best,
Sheila M.
How do you shut off the Find my touch in settings when you can't get into settings?
