Q: sync error

Has anyone experienced a Sync Error Message -39 when syncing their iPod? When syncing my iPod Classic to our family iMac, I get an Error Message 39 - the iPod cannot sync. In reviewing the iPod, it appears that the music is syncing but the iPhoto Library is not being updated. I have searched the on-line community and cannot get a clear explanation on the meaning of Error Message -39. Thanks in advance for your help. JSexton

iPod classic, iOS 7.0.4

Posted on Apr 15, 2014 7:08 AM

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Q: sync error

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by pedro d,

pedro d Apr 17, 2014 2:37 PM in response to altecjohn
Community Specialists

Apr 17, 2014 2:37 PM in response to altecjohn
Hello there, altecjohn.

The following Knowledge Base article offers up information on your exact error message. It's found in the section entitled: "Specific Conditions and Alert Messages: (Mac OS X / Windows)":

iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297

"Error 39"

This can be caused by outdated iTunes software or web accelerators.
To resolve, download the latest version of iTunes for Windows at apple.com/itunes/download/
If already on the latest version, look at disabling or uninstalling any web accelerator software and restarting.

Thanks for reaching out to Apple Support Communities.

Cheers,
Pedro.
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Q: sync error

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by pedro d,

"Error 39"

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