Why is iCloud freezing
iCloud has been working just for, but yesterday it started freezing and became unusable. What's going on. I'm just trying to use the online email functions with Chrome.
User profile for user:
pedro d
User level:
Community Specialist
Hello there, tlstafford.
The following Knowledge Base article offers up some good, practical steps to try for working through issues with iCloud Mail:
iCloud: Troubleshooting iCloud Mail
http://support.apple.com/kb/ts4002
If you can't access iCloud Mail at iCloud.com
- Check the System Status page to find out whether any known issues are affecting iCloud Mail.
- Make sure that you're using a supported browser and that your browser is up to date: Choose Software Update from the Apple () menu and install any available Safari updates, as well as any security and OS X updates. Instructions for updating other browsers should be available from the built-in or online help for those browsers.
- If your iCloud Mail issue occurs only when using a particular browser, try clearing that browser's cache:
- Safari 6 or later: Choose Reset Safari from the Safari menu, then select the "Clear history" checkbox and click Reset. Or choose Develop > Empty Caches (if you don't have a Develop menu, choose Safari > Preferences, click the Advanced icon, then select the “Show Develop menu in menu bar” checkbox).
- Safari 5 and earlier: Choose Empty Cache from the Safari menu.
- Other browsers: instructions should be available from the built-in or online help for the browser.
- If you're having issues accessing iCloud Mail from one location or Internet connection but not another, contact your Internet Service Provider (ISP) or network administrator. Some Internet configurations intentionally or unintentionally prevent access to certain websites or services, such as iCloud Mail.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.