Home Sharing iTunes 11.1.5/Mountain Lion/iOS 7

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Level 1

5 points

Home Sharing iTunes 11.1.5/Mountain Lion/iOS 7

Since updating to iTunes 11.1.5 I am unable to see my shared libraries from my iPhone or iPad running iOS7.

When using the previous version of iTunes, the iOS devices were able to see the shared libraries, but had great difficulty connecting consistently.

The iTunes I am trying to share from is running on 10.8.5.

I have another Mac, running Mavericks. That Mac can see and share the Mountain Lion's library. The iOS devices can see the music from the Mavericks iTunes (also 11.1.5), but can not play it - each song scrolls by as if it has zero length.

All the devices are on an AirPort Extreme network. The Mountain Lion Mac is wired and the rest are wireless. Enabling the wireless network and disabling the wired network on the Mountain Lion Mac doesn't change anything, nor does signing in/out of Apple ID, restarting Music App in iOS devices or many of the other tricks that have been described.

Disabling IPv6 doesn't help, and the AirPort Utility can't see the base station with IPv6 turned off. It's currently set to local-link only, as that solved othe IPv6 issues.

Mac Pro, OS X Mountain Lion (10.8.2)

Posted on Apr 15, 2014 8:13 AM

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Answer 1

braden85

Community Specialist

Apr 17, 2014 2:27 PM in response to dMorrow

Hey dMorrow!

Have you already tried following the general steps for troubleshooting Home Sharing issues, which are found in this article?

Troubleshooting Home Sharing

http://support.apple.com/kb/ts2972

Thanks for coming to the Apple Support Communities!

Regards,

Braden

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Answer 2

dMorrow Author

Level 1

5 points

Apr 17, 2014 2:51 PM in response to braden85

Braden

Thank you for your response.

Yes, I've tried all those recommendations.

As noted, I have Home Sharing properly configured on both my main Mac with 10.8.5 - a Mac Pro, and my media center Mac with 10.9.3 - a Mac Mini.

I've reset my Apple ID configurations on all devices. I am actually able to Share my library from Mac Pro to Mac Mini in both directions.

I've quit the iOS Music apps many times. This was often the only way I could get them to recognize my large music library with previous versions of iTunes.

Currently, my iOS devices don't even 'see' the Shared Library in the Shared menu from the 10.8 Mac - only from the 10.9 Mac. As of this moment, they are able to play songs from the 10.9 Mac. However, I selected to share only a single playlist. This selection is respected on my 10.8 Mac, but in iOS 7, I see all my songs!

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Answer 3

braden85

Community Specialist

Apr 18, 2014 8:52 AM in response to dMorrow

Hi again dMorrow,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

Cheers,

Braden

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Answer 4

Apr 24, 2014 6:19 AM in response to dMorrow

I updated to iOS 7.1.1 and home sharing started to work again.

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Answer 5

dMorrow Author

Level 1

5 points

May 30, 2014 7:30 AM in response to dMorrow

This may be extremely obvious, but I missed it, despite reading http://support.apple.com/kb/ts2972:

There are two places to enable Home Sharing.

I had it enabled in Preferences > Sharing Preferences

However, I did not have it enabled in File > Home Sharing. As soon as I turned it on there, it asked for my Apple ID (which was already signed in to the iTunes Store and iMessage and numerous other locations) and then everything worked correctly.

I don't know if this is left over because I have been running iTunes since there was iTunes and have consistently carried over preferences as I upgrade machines. However, this is a ridiculously awful interface. I had presumed that I definitely had Home Sharing enabled, as I've clearly checked 'Share my library on my local network'.

Hope this helps someone else who has a similar issue.

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