HT202879: About the new iWork for Mac: Features and compatibility

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john.yearwood

Q: recently saved a Pages document to Dropbox. Now I cannot open it in the new Pages app, and I cannot use the previous Pages version to open it. Attempting to open the document gives me a flash of a page and then the program crashes. Anybody have any idea?

I can go to Time Machine and find the document, even read it in Time Machine, but when I try to restore this version I get the same crash. I cannot open with Text or RTF. Preview opens a fuzzy version and can save out as a .PDF, but when I try to convert the .PDF to Word I get a bunch of unusual characters. Any help anyone can give would be greatly appreciated

iMac (21.5-inch, Late 2012), Mac OS X (10.7.5), updated Pages app to newer version

Posted on Apr 15, 2014 9:04 AM

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Q: recently saved a Pages document to Dropbox. Now I cannot open it in the new Pages app, and I cannot use the previous Pages version ... more

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  • by fruhulda,

    fruhulda fruhulda Apr 15, 2014 10:07 AM in response to john.yearwood
    Level 6 (15,126 points)
    Apr 15, 2014 10:07 AM in response to john.yearwood

    You have to be more specific on the different Pages versions you have and in which the document was saved.

  • by john.yearwood,

    john.yearwood john.yearwood Apr 15, 2014 10:18 AM in response to fruhulda
    Level 1 (0 points)
    Apr 15, 2014 10:18 AM in response to fruhulda

    I upgraded to Pages 5.2 on Saturday, April 5. The problem occurred when I typed 4000+ words into my 5.2 document on Monday, April 7, and saved it using 5.2. I did not try to reopen the document until Thursday, April 10, on my Macbook Pro, which I had also upgraded to 5.2. I thought there was a problem with the laptop, so did not panic until I got home and tried the original iMac where the document was last saved. Now I am panicked. The document will not open on either machine, giving the same crash message. From Time Machine, I can take screen shots of the document, but you can't copy and paste from Time Machine. I have tried to "restore" from Time Machine but get the same result. The export to PDF command produces a document in which every other word is unrecognizable by Acrobat and must be re-typed.

     

    I have never had this kind of trouble from Apple. This is tragic for me: the version on Dropbox won't open, the version in Time Machine won't open. It's a program fault, and I'm out of time on this 209 page document.

  • by fruhulda,

    fruhulda fruhulda Apr 15, 2014 10:48 AM in response to john.yearwood
    Level 6 (15,126 points)
    Apr 15, 2014 10:48 AM in response to john.yearwood

    Has Drop box been able to handle Pages 5 documents for you earlier? Was the document created in Pages 5.1? Is the version on the Time machine of 5.1 or 5.2?

     

    What does the document look like in Preview? Acrobat do have problems with some PDFs I've heard.

     

    Would you mind sending me the Time Machine and the Drop box version and the pdf? I'll have a look at them. I can't promise I can solve the problem but I can try at least. Click on my name to find my mail address.

  • by john.yearwood,

    john.yearwood john.yearwood Apr 15, 2014 12:02 PM in response to fruhulda
    Level 1 (0 points)
    Apr 15, 2014 12:02 PM in response to fruhulda

    all of my previous Pages documents open just fine, including the ones on Dropbox. This document is the only one I have edited with Pages 5.2 since installing the upgrade, however.

     

    The version on Time Machine is 5.2 and can be viewed completely

     

    In Preview, the document looks fuzzy: the resolution is not good. This fuzziness carries over into the PDF which obscures the OCR function in Acrobat and requires extensive retyping.

     

    Sending link to drop box document

  • by fruhulda,

    fruhulda fruhulda Apr 16, 2014 12:00 AM in response to john.yearwood
    Level 6 (15,126 points)
    Apr 16, 2014 12:00 AM in response to john.yearwood

    DropBox reads the document as a folder with content. It could be joined to a document.

    Can you use the Time Machine copy?

  • by VikingOSX,

    VikingOSX VikingOSX Apr 16, 2014 4:26 AM in response to john.yearwood
    Level 7 (20,879 points)
    Mac OS X
    Apr 16, 2014 4:26 AM in response to john.yearwood

    If I wanted to restore a document from Time Machine, I would click on Time Machine in the Dock, navigate to the document I want to restore from within Time Machine, select it, and then click Restore on the right, lower Time Machine panel. Don't restore it to your dropbox folder, but work on it locally.

     

    If for some reason this does not work for you, while in the Time Machine window, right-click on the .pages document, select copy, cancel the Time Machine restore session, and then right-click paste the .pages document onto your local OS X ( not dropbox) storage. Try opening it again.

     

    Have you tried File > Print: PDF > Save as PDF, or Save as Postscript. In the latter case, double-clicking on the postscript document will cause Preview to convert it to PDF.

  • by john.yearwood,

    john.yearwood john.yearwood Apr 17, 2014 4:37 PM in response to john.yearwood
    Level 1 (0 points)
    Apr 17, 2014 4:37 PM in response to john.yearwood

    OK, I've tried all these tips. Here's what I finally have to do: I open Time Machine. I click on the Pages file and open the Pages file in the Time Machine window. (Restore does not work; nothing works).

     

    When the Pages file opens, I begin taking screenshots using shift-command-3. I take shots of all 200+ pages of this document. The screenshots are saved to my desktop.

     

    I then move all 200+ screenshots into one folder, because, face it, that's too many icons to work with on one desktop screen.

     

    Then I select all the screenshots in the folder at once and open them all in Preview. Then I crop every screenshot using command-K, and save using command-S, and then close that image using command-W.

     

    When I have cropped all 200+ screenshots, I go back through the folder one by one and adjust the color on each one, moving the mid-range color up to about 75% and the sharpness filter up to about 75%, in order to compensate for the fuzzy image of the screenshot. You can't create a searchable PDF with an image that fuzzy. I do this one by one.

     

    I make sure everything is saved.

     

    Then I open all 200+ edited screenshots in Preview and print them out.

     

    Then I take the 200+ pages of this ****** Pages file and run them through my scanner, making searchable 600 dpi PDFs.

     

    Then I go to each of the 200+ PDFs and highlight the text, copy, and paste into a NEW word processing document.

     

    If I'd had 300 pages like the last manuscript, or 700 pages like the one before that, I would have created an Automator program to do all that, but hey, this is not the kind of **** you expect from Apple. Really.  It's taken all week.

     

    So thanks for your help guys, but no other suggestions worked. I tried to force a download of the file from Dropbox, but got the same result. Besides, my Dropbox folder is saved locally on my harddrive, so it's not their fault. In fact, there is no data in the Dropbox folder under this file name, only preview files. Somehow the Time Machine will open the complete Pages file while in Time Macine, but will not import the saved Time Machine version to the working desktop because it is a preview (i.e., not Preview) image. This is a Pages problem, not a Dropbox problem. Pages did not save the full file.

     

    If anybody knows a better way to do this, I'd like to know about it. If anybody knows whether I will ever be able to trust Pages again, I'd like to know that too.