iPod shuffle won't charge

Question

Level 1

0 points

iPod shuffle won't charge

When I bought my iPod shuffle and charged it up I used it for a few weeks without charging. When the batery was low, VoiceTalk informed me about that and the controls wouldn't work. It soon ran out of the battery so I plugged it again to my PC. iTunes and PC still recognise it, but it's not charging. It has been plugged for a whole day and the battery is stil empty. The orange indicator shows that it's being charged but when I take it of the cable it's empty again.
I could realy use a hand with this 'cause I didn't have so far any of the Apple products.

Cheers

iPod shuffle

Posted on Apr 15, 2014 9:15 AM

Reply

Answer 1

sheila_m.

Community Specialist

Apr 17, 2014 2:16 PM in response to theKOPserbia

Hello theKOPserbia,

Congratulations on your new iPod shuffle! I would be concerned too if my iPod shuffle was not charging. I recommend following these steps for the issue you are experiencing with your iPod shuffle:

If iPod shuffle won’t turn on or respond

• Connect iPod shuffle to a high-power USB 2.0 port on your computer. The iPod shuffle battery may need to be recharged.

• Turn iPod shuffle off, wait 10 seconds, and then turn it on again.

• You may need to restore iPod shuffle software. See Updating and restoring iPod shuffle software on page 26.

I found these steps on page 24 of the iPod shuffle User Guide:

iPod shuffle (4th generation) User Guide

http://manuals.info.apple.com/en_US/iPod_shuffle_4thgen_User_Guide.pdf

Thank you for using Apple Support Communities.

Best,

Sheila M.

Reply