I cannot go on google, yahoo, becouse open a window that stop me until a click ok and then open a new window fake of adobe that say that I have to update flash player. I did it unfortunally and now it is impossible to use the browser safari. my mac it is upgraded to Maverick 10.9.2.
thanks
MacBook Air
Dear Old Toad, thanks for your answer. I try to see and delete the estension in the preferences of safari, but there was only DWx player no adobe estension. How I could delete this malware/trojan?
thenks
gianni
The symptoms you describe have been linked to hacked wireless routers, so I'm guessing that this is what happened to you. See:
How to manage a hacked wireless router
As for the software you installed, I'm not sure what that might be. It could just be adware, but it could also be something much worse. Do you still have a copy of the installer that you downloaded from that fake Adobe Flash Player site? If so, please upload it to VirusTotal:
After it has been uploaded and fully analyzed, copy the address of the VirusTotal results page from your browser's address bar and post it here so we can see what we're dealing with.
(Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)
The Flash update alerts are fake, and are intended to mislead you into installing malware and/or to steal your identity.
You might get the alerts when visiting a website that has been hacked. Don't visit the site again. If applicable, notify the site administrator of the problem, but don't send email to an unknown party.
If you get the alerts when visiting well-known websites such as Google, YouTube, or Facebook, then they're the result of an attack on your router that has caused you to get false results from looking up the addresses of Internet servers. Requests sent to those sites are redirected to a server controlled by the attacker.
The router's documentation should tell you how to reset it to the factory default state. Usually there's a pinhole switch somewhere in the back. It may be labeled "RESET." Insert a paper clip and press the button inside for perhaps 15 seconds, or as long as the instructions specify.
Then go through the initial setup procedure. I can't be specific, because it's different for every model. The key points are these:
1. Don't allow the router to be administered from the WAN (Internet) port, if it has that option.
2. Set a strong password to protect the router's settings: at least ten random upper- and lower-case letters and digits. Don't use the default password or any other that could be guessed.
3. If the router is wireless, or if you have a wireless access point on the network, use "WPA 2 Personal" security and set another strong password to protect the network. If the router or access point doesn't support WPA 2, it's obsolete and must be replaced.
During the time the router was compromised, you were redirected to bogus websites. If you ever connected to a secure site and got a warning from your browser that the identity of the server could not be verified, and you dismissed that warning in order to log in, assume that your credentials for the site have been stolen and that the attacker has control of the account. This warning also applies to all websites on which you saw the fake update alerts.
If you downloaded and installed what you thought was a Flash update, ask for instructions.
Avvocato,
mi sa che ho beccato lo stesso virus... di fatto non riesco più a navigare sul web! Lei, oltre a seguire le istruzioni per il reset del router, ha eseguito una qualche scansione sul Mac? ha eseguito qualche operazione sul browser (oltre ad eliminare la cronologia)?
Grazie in anticipo per la collaborazione
Linc Davis,
I believe I may have downloaded a false Flash Player Update, thinking it was legitimate. You mention that if this was done to "ask for instructions." Are you providing instructions on how to undo my unintentional install? If not, what did you mean by asking for instructions?
Thanks.
The website that prompted me with the download was: Optimedia.com
Please I have a Virus : Update Your Flash Player(RECOMMENDED)
