HT203213: iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server

Learn about iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
Kristie Jo

Q: I need to restore my phone its disabled. I tried to go to itunes and restore but it will not let me. Can you help me please!

I am having problems retoring my iphone.

iPhone 4S, iOS 5

Posted on Apr 15, 2014 10:16 AM

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Q: I need to restore my phone its disabled. I tried to go to itunes and restore but it will not let me. Can you help me please!

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  • by sterling r,

    sterling r sterling r Apr 17, 2014 7:03 AM in response to Kristie Jo
    Community Specialists
    Apr 17, 2014 7:03 AM in response to Kristie Jo

    Hello Kristie Jo,

     

    It sounds like you are unable to restore your iPad with iTunes. I would use the following article to help you troubleshoot what is happening, named:

     

    Resolve iOS update and restore errors in iTunes

    http://support.apple.com/kb/ts1275

     

    If this does not make the restore successfully complete, what is preventing the restore? Is there an error message? Is something happening on the iPad?

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling