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cannot send mail

Suddenly, I cannot send mail. I can recieve but not send. Message says user name or password is incorrect. I have checked user name and password and all are correct. I have also checked info on Apple about port etc and all are correct. WTH?

iPad (3rd gen) Wi-Fi + Cellular, iOS 7.1

Posted on Apr 15, 2014 11:59 AM

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1 reply

Apr 17, 2014 11:27 AM in response to Liz55Go

Hello, Liz55Go


Thank you for visiting Apple Support Communities.


There could be a couple causes for this and I will include a couple solutions. Sometimes the account credentials need to be authenticated and can cause this message. Try closing all applications in multitasking and power cycle the device. Two step verification may be enabled causing this error, try checking if this feature is enabled by logging into the mail client via a web browser on a computer, disable and test. If this issue is with a Gmail account then see the second article below. The last solutions I could recommend would be in the last article below.


iOS: Force an app to close

http://support.apple.com/kb/ht5137


iOS: Gmail account will not connect to Gmail server

http://support.apple.com/kb/TS3058


iOS: Troubleshooting Mail

http://support.apple.com/kb/ts3899


Cheers,


Jason H.

cannot send mail

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