No emails on my Iphone

My email works fine on my laptop but for some reason I can no longer receive emails on my Iphone. It keeps asking for a password for Hotmail, I use Outlook

iPhone 5

Posted on Apr 15, 2014 1:13 PM

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1 reply

Apr 17, 2014 6:53 AM in response to nclarkmurphy001

Hello, nclarkmurphy001.


Thank you for visiting Apple Support Communities.


There could be a couple causes for this and I will include a couple solutions. Sometimes the account credentials need to be authenticated and can cause this message. Try forcing all applications to close and power cycle the device. Two step verification may be enabled causing this error, try checking if this feature is enabled in Outlook.com on a computer, disable and test. The last solutions I could recommend would be in the second article below.


iOS: Force an app to close

http://support.apple.com/kb/ht5137


iOS: Troubleshooting Mail

http://support.apple.com/kb/ts3899


Cheers,


Jason H.

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No emails on my Iphone

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