Mavericks Server bug in libdispatch using Adobe InDesign

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Mavericks Server bug in libdispatch using Adobe InDesign

Every day between 3pm and 5pm our office experiences problems with our OS X Mavericks server. When working in InDesign, the application says, “network connection lost. Adobe InDesign shutting down,” and it will crash. When I look in the server log it says BUG in libdispatch client: kevent[EVFILT_VNODE] delete: "Bad file descriptor". I have no other services enabled on the server. Once this happens on one computer, all the other computers experience errors in trying to access the server. Sometimes this only lasts a few minutes. Other times it lasts hours. Restarting the server has not always fixed the problem.

OS X Mavericks (10.9.2)

Posted on Apr 15, 2014 12:56 PM

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Answer 1

Best reply

Linc Davis

Level 10

209,547 points

Apr 15, 2014 2:40 PM in response to InPlace

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) on the advice of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.

Here's a summary of what you need to do, if you choose to proceed:

☞ Copy a line of text in this window to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.

4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

Triple-click anywhere in the line of text below on this page to select it:

PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.evenflow.dropbox com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; BI () { $PB\ :CFBundleIdentifier "$1"; }; LC () { $2 launchctl list | awk 'NR>1 && !/0x|\.[0-9]+$|com\.apple\.(AirPortBaseStationAgent|launchctl\.(Aqua|Background|System))$/{print $3}' | grep -Fv "$1"; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"and $((l-25)) more line(s)"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/(\/Users\/)[^/]+/\1-/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; Pu () { [[ "$s" ]] || return; n=$((${#s[*]}-1)); c="${s[*]}"; s[$n]=${s[$n]%[.+-]*}; o=$((s[n]/$1)); o=$((o>=$2?o:0)); Ps "$3 used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]} ($4)"; }; R () { o=; s=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps Model; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^EO]|x([^8]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm POST; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/s/^.*://p' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '/:$/{s/ *:$//;x;s/\n//;/Apple|Intel|SMSC/d;s/\n.*//;/\)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm Heat; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; o=; fdesetup status | grep -q On && o=On; Ps FileVault; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel log"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); Pu 1 0 CPU %; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); Pu 1 25000 Ports \#; R && s=(`sudo dtrace -n 'syscall::recvfrom:return { @[execname,uid] = sum(arg0); } tick-10sec { exit(0); }' | tail -1`); Pu 10240 0 Bandwidth KiB/s; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; bi=`egrep '\.(kext|xpc)/(Contents/)?Info.plist$' <<< "$sys" | while read i; do [[ -f "$i" ]] && BI "$i"; done`; o=`kextstat -kl | grep -Fv "$bi" | cut -c53- | cut -d\< -f1`; Pm "Kernel extensions"; li=`egrep 'Launch[AD].+\.plist$' <<< "$sys"`; jl=`while read f; do [[ -f $f ]] && $PB\ :Label $f; done <<< "$li"`$'\n'"$bi"; R && o=`LC "$jl" sudo`; Pm Daemons; o=`LC "$jl"`; Pm Agents; o=`for d in {/,}L*/Lau*; do M; done | grep -Fv "$li" | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; p=`lsbom -pfc /var/db/*/*.BSD.bom | sed -En '/peri.+\/.+\./s/^\.\/[^/]+//p'`; [[ "$b" && "$l" && "$p" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do i="$d"/Info.plist; [[ -f "$i" ]] || continue; ID=$(BI "$i") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Shared libraries"; o=`find -L {,/u*/lo*}/e*/periodic -type f -exec cksum {} \; | awk '{print $3"\t"$1}' | grep -Fv "$p" | awk '{print $1}'`; Pm "Periodic scripts"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Inserted dylibs"; o=; defaults read /Library/Preferences/com.apple.alf globalstate | grep -q 0 || o=On; Ps Firewall; o=`scutil --proxy | egrep 'Prox.+: [^0]'`; Pm Proxies; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^$.+$ //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{printf "not "; exit}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print}; /v6:/{if ($2 !~ "A") print}'`; Pm TCP/IP; [[ "$I" =~ [AW]i ]] && { o=`/S*/*/P*/*/*/*/*/airport -I | awk '/lR/{print $2}'`; o=$((o<=-87?o:0)); Ps RSSI; }; R && o=`sudo profiles -P | grep : | wc -l`; Ps Profiles; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc hosts <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "App check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l`; Ps "Restricted user files"; cd; o=`find .??* -path .Trash -prune -o -type d -name *.app -print -prune`; Pm "Hidden apps"; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font issues"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps UID; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

7. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.

8. If you see an error message in the Terminal window such as "syntax error," enter

exec bash

and press return. Then paste the script again.

9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line

[Process completed]

to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.

11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.

Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.

________________________________

Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Reply

Answer 2

InPlace Author

Level 1

0 points

Apr 16, 2014 8:28 AM in response to Linc Davis

System Version: OS X 10.9.2 (13C64)

Kernel Version: Darwin 13.1.0

Boot Mode: Normal

Model: Macmini6,2

Thunderbolt

Pegasus2-R (Promise Technology, Inc.)

Port (Upstream)

USB

My Passport 0748 (Western Digital Technologies, Inc.)

My Book (Western Digital Technologies, Inc.)

System diagnostics

2014-04-16 smbd crash

Kernel log

Apr 11 17:02:37 IOPPF: Sent cpu-plimit-notification last value 3 (rounded time weighted average 4)

Apr 11 17:02:48 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Apr 11 17:02:59 IOPPF: Sent cpu-plimit-notification last value 6 (rounded time weighted average 6)

Apr 11 17:03:16 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 2)

Apr 11 17:03:37 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 4)

Apr 11 17:03:53 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 2)

Apr 11 17:04:04 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 6)

Apr 11 17:04:16 IOPPF: Sent cpu-plimit-notification last value 8 (rounded time weighted average 6)

Apr 11 17:04:27 IOPPF: Sent cpu-plimit-notification last value 6 (rounded time weighted average 7)

Apr 11 17:04:42 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 2)

Apr 11 17:04:46 IOPPF: Sent gpu-internal-plimit-notification last value 1 (rounded time weighted average 1)

Apr 11 17:04:53 IOPPF: Sent cpu-plimit-notification last value 10 (rounded time weighted average 9)

Apr 11 17:05:05 IOPPF: Sent cpu-plimit-notification last value 9 (rounded time weighted average 5)

Apr 11 17:05:16 IOPPF: Sent cpu-plimit-notification last value 12 (rounded time weighted average 11)

Apr 11 17:05:28 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 6)

Apr 11 17:05:39 IOPPF: Sent cpu-plimit-notification last value 8 (rounded time weighted average 5)

Apr 11 17:06:08 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 2)

Apr 11 17:06:19 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 6)

Apr 11 17:06:30 IOPPF: Sent cpu-plimit-notification last value 8 (rounded time weighted average 6)

Apr 11 17:15:38 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/LaCie

Apr 11 17:20:24 Sandbox: mdworker(74593) deny file-read-data /Volumes/Promise Pegasus/Creative/NEW MASTER FONT FILE/LOAD THESE FONTS/• Dingbats, PI & Ornament/WarniLHPi

Apr 11 17:20:24 Sandbox: mdworker(74593) deny file-read-data /Volumes/Promise Pegasus/Creative/NEW MASTER FONT FILE/LOAD THESE FONTS/• Dingbats, PI & Ornament/WarniLHPi/..namedfork/rsrc

Apr 11 17:20:24 Sandbox: mdworker(74593) deny file-read-data /Volumes/Promise Pegasus/Creative/NEW MASTER FONT FILE/LOAD THESE FONTS/• Dingbats, PI & Ornament/WarniLHPi

Apr 14 09:46:36 process mdworker32[4035] thread 35111 caught burning CPU! It used more than 85% CPU (Actual recent usage: 86%) over 40 seconds. thread lifetime cpu usage 34.032669 seconds, (33.407319 user, 0.625350 system) ledger info: balance: 34001495789 credit: 34003498496 debit: 2002707 limit: 34000000000 (85%) period: 40000000000 time since last refill (ns): 39427193124

Apr 15 11:04:41 Sound assertion in AppleHDAController at line 8198

Bandwidth used by process "smbd" with UID 0 (KiB/s): 759

Daemons

com.promise.emaild

com.promise.BGPMain_R

com.promise.bgasched

com.bombich.ccc

com.apple.serverd

Agents

com.bombich.ccc-user-agent

com.apple.serveralertproxy

launchd items

/Library/LaunchDaemons/com.apple.serverd.plist

(com.apple.serverd)

/Library/LaunchDaemons/com.bombich.ccc.plist

(com.bombich.ccc)

/Library/LaunchDaemons/com.bombich.ccc.scheduledtask.UUID.plist

(com.bombich.ccc.scheduledtask.UUID)

/Library/LaunchDaemons/com.promise.bgasched.plist

(com.promise.bgasched)

/Library/LaunchDaemons/com.promise.BGPMain_R.plist

(com.promise.BGPMain_R)

/Library/LaunchDaemons/com.promise.emaild.plist

(com.promise.emaild)

Library/LaunchAgents/com.apple.serveralertproxy.plist

(com.apple.serveralertproxy)

Library/LaunchAgents/com.bombich.ccc-user-agent.plist

(com.bombich.ccc-user-agent)

User login items

LaCie

Restricted user files: 5

Elapsed time (s): 132

Reply

Answer 3

Linc Davis

Level 10

209,547 points

Apr 16, 2014 9:41 AM in response to InPlace

Not a very clear picture, but you seem to have a corrupt font at this path:

/Volumes/Promise Pegasus/Creative/NEW MASTER FONT FILE/LOAD THESE FONTS/• Dingbats, PI & Ornament/WarniLHPi

I suggest you get rid of that and see whether there's an improvement. Back up all data before making any changes.

Reply

Answer 4

InPlace Author

Level 1

0 points

Apr 16, 2014 9:44 AM in response to Linc Davis

I will try running this diagnostic again if we experience the same issues I stated above.

Reply

Answer 5

InPlace Author

Level 1

0 points

Apr 16, 2014 1:35 PM in response to Linc Davis

I deleted the font this morning and restarted the server. Again around 3pm today InDesign crashed and showed these two error messages:

I ran the same code in Terminal and the report was nearly identical. It still has that error pointing to the font eventhough it no longer exists. Here is my report immeaditly following those errors: