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Two problems at once..

Problem #1: Yesterday I was trying to sync podcasts I had downloaded to my classic IPod. Instead of working like normal I was told there was an error. It suggested restoring my IPod back to factory settings. So I did it. Instead of going back to allowing me to sync to my IPod, it continued to say I needed to restore my IPod to factory settings. Now my IPod is blank and it still says I need to restore it.


This problem led to my second problem.


Problem #2: I figured let's try updating everything to it's latest update to see if there was a fix in the latest update. When I tried to install the new update it told me there was a problem with the .tmp files under my ITunes folder. I tried uninstalling ITunes but it said the same thing. I had a problem with the .tmp files. So I tried just deleting them. It said I don't have permission. It said I needed to get permission from System.


I don't know if Problem 2 caused Problem 1 or if Problem 1 caused Problem 2.

iPod classic, Windows 8

Posted on Apr 15, 2014 2:21 PM

Reply
1 reply

Apr 17, 2014 6:28 AM in response to ThatScottRevels

Hi ThatScottRevels,


Welcome to the Support Communities!


It sounds like there may be an issue with the Windows operating system. Try the troubleshooting steps in these two articles, then try removing and reinstalling iTunes and its components again.


iTunes: Missing folder or incorrect permissions may prevent authorization

http://support.apple.com/kb/TS1277


Using Msconfig to troubleshoot conflicts in Windows Vista, Windows 7, and Windows 8

http://support.apple.com/kb/HT2292


Issues installing iTunes or QuickTime for Windows

http://support.apple.com/kb/HT1926?viewlocale=en_US


I hope this information helps ....



- Judy

Two problems at once..

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