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everytime i try to sync my iphone 5 on itunes it states " The iphone5 cannot be synced. A duplicate file was specified. what do i do

everytime i try to sync on itunes the message "The iphone5 cannot be synced. A duplicate file name was specified" what do i do to rectify this?

Posted on Apr 15, 2014 1:51 PM

Reply
1 reply

Apr 17, 2014 11:07 AM in response to giggle chops

Hi giggle chops,


Welcome to the Support Communities!


The article below explains why you may get this specific error message. Follow the instructions below to disable any third-party plug-ins by opening iTunes in Safe Mode:


iTunes: Troubleshooting issues with third-party iTunes plug-ins

http://support.apple.com/kb/ts3430


Symptoms

Add-ons, such as plug-ins and scripts, not manufactured by Apple (third-party) add features to iTunes or modify its appearance and behavior. Using these can interfere with how you use iTunes. For example, if you upgrade to a newer version of iTunes, your add-ons may not be compatible.


You see this alert while syncing: "... cannot be synced. A duplicate file name was specified."I


I hope this information helps ....



- Judy

everytime i try to sync my iphone 5 on itunes it states " The iphone5 cannot be synced. A duplicate file was specified. what do i do

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