Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i can't customize my voicemail greeting

when I try and do a custom greeting, it won't save the greeting and goes back to the default

iPhone 4, iOS 7.1

Posted on Apr 15, 2014 2:32 PM

Reply
Question marked as Best reply

Posted on May 8, 2017 10:15 AM

I have been trying for hours and gone through every single suggestion and still my phone will not change. It lets me record and play a custom greeting and even saves the one I created, but as soon as someone tries to call me it reverts to the greeting that I made some 8 years ago. I have obviously gotten a new phone since then, so maybe that is causing the issue. Does anyone have solutions for this situation?

37 replies
Question marked as Best reply

May 8, 2017 10:15 AM in response to phord

I have been trying for hours and gone through every single suggestion and still my phone will not change. It lets me record and play a custom greeting and even saves the one I created, but as soon as someone tries to call me it reverts to the greeting that I made some 8 years ago. I have obviously gotten a new phone since then, so maybe that is causing the issue. Does anyone have solutions for this situation?

Sep 4, 2017 8:12 AM in response to phord

Nothing worked for me except dialing my voicemail directly like everyone used to do back in the day. Then I deleted my greeting. It automatically goes back to default unless you record a new one. It takes a bit longer to do it this way, but it fixed it. Just push and hold the "1" key on the phone keypad and your voice mail should come up. You will need your password for your voicemail before you can make changes.

Dec 3, 2015 6:13 AM in response to BattleshipCobra

Along with having my greeting screen frozen I was also not receiving any indication that a call was coming in...no ring, no vibrate, no visual indication on the phone at all. All calls were going directly to voicemail and the greeting was some funky message...maybe it was the default although custom was checkmarked. I also tried resetting, turning off WiFi, checking Do Not Disturb.


HOWEVER...Clearing all my old voicemail messages WORKED!


Thanks so much for sharing! This saved me a trip to the AT&T Store.

i can't customize my voicemail greeting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.