My iPhone 5c won't send iMessages, snapchats, email from the Mail app, and it won't load YouTube. Other internet apps like Pandora and Instagram work fine though. Any suggestions on how I can fix this?

Question

Level 1

0 points

My iPhone 5c won't send iMessages, snapchats, email from the Mail app, and it won't load YouTube. Other internet apps like Pandora and Instagram work fine though. Any suggestions on how I can fix this?

A couple days ago I first noticed the problem when snapchats would appear on my lock screen but when I opened the app I kept getting the error message that the app was not able to refresh my story. Then the next day I was no longer able to send iMessages, they wouldn't go through and would only reach the second party when I sent them as text messages. Also, YouTube won't load and Mail won't send or receive email. I've already tried restarting my phone but there was no change. At first I thought my network connection was the problem but Instagram, Safari, Vine and Pandora all work perfectly. Any suggestions?

iPhone 5c, iOS 7.1

Posted on Apr 15, 2014 4:08 PM

Reply

Answer 1

AmishCake

Level 6

9,636 points

Apr 16, 2014 7:51 AM in response to Conmaster07

Try this procedure to be sure of a proper restart.

Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon).

Reset your device: hold down the home button along with the sleep/wake button until the screen goes black and you see the Apple, then let go. (No data loss)

I would also try: Settings > General > Reset > Reset Network Settings

Reply