HT202659: Where can I use my Apple ID?

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shirleymclaughlin

Q: I Pad problem signing on

I can not sign into my IPad.  When I put in passoword and the screen comes up with all icons on it, a box appears  asking me to sign in to I Message and wants an ID passoword for an old email account which I am not sure what the passoword was.   I changed my email over a year ago and was never able to change the email address on the Ipad that was used when I received it and set up the Ipad new.  I can not get into the Ipad to the settings gear or do anything I have read in the support communites to wipe out the memory etc. and start over... What do I do to be able to use the Ipad ??

iPad 2, Not sure what operating system

Posted on Apr 15, 2014 7:31 PM