Red line down left of screen
I bought a brand new iPod nano today and when I turned it on after charging there is a bright red vertical line down the left of the screen. Is there a way yo get rid of this or should I return it?
iPod nano
I bought a brand new iPod nano today and when I turned it on after charging there is a bright red vertical line down the left of the screen. Is there a way yo get rid of this or should I return it?
iPod nano
Hello there, Dqheiner.
The following Knowledge Base article provides some informative steps for troubleshooting an iPod Nano:
iPod nano (7th generation): Hardware troubleshooting
http://support.apple.com/kb/TS4433
The 5 R's is a great place to start:
The Five Rs: Reset, Retry, Restart, Reinstall, Restore
Remember these five basic suggestions if you have an issue with iPod nano. Try these steps one at a time until the issue is resolved. If one of the following doesn't help, read on for solutions to specific issues.
- Reset iPod nano. First, make sure iPod nano is charged. Then press the Sleep/Wake button and the Home button for six seconds, until the Apple logo appears.
- Retry with a different USB port if you cannot see iPod nano in iTunes.
- Restart your computer and make sure that you have the latest software updates installed.
- Download and reinstall iTunes.
- Restore iPod nano.
If the issue is still not resolved, please read this information on servicing your iPod.
Thanks for reaching out to Apple Support Community.
Cheers,
Pedro.
Red line down left of screen