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Red line down left of screen

I bought a brand new iPod nano today and when I turned it on after charging there is a bright red vertical line down the left of the screen. Is there a way yo get rid of this or should I return it?

iPod nano

Posted on Apr 15, 2014 7:46 PM

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1 reply

Apr 18, 2014 6:41 AM in response to Dqheiner

Hello there, Dqheiner.


The following Knowledge Base article provides some informative steps for troubleshooting an iPod Nano:


iPod nano (7th generation): Hardware troubleshooting

http://support.apple.com/kb/TS4433


The 5 R's is a great place to start:

The Five Rs: Reset, Retry, Restart, Reinstall, Restore

Remember these five basic suggestions if you have an issue with iPod nano. Try these steps one at a time until the issue is resolved. If one of the following doesn't help, read on for solutions to specific issues.

If the issue is still not resolved, please read this information on servicing your iPod.


Thanks for reaching out to Apple Support Community.


Cheers,

Pedro.

Red line down left of screen

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