This article is useless, since songs aren't always the problem. But of course iTunes won't TELL YOU what the problem is.

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Level 1

23 points

This article is useless, since songs aren't always the problem. But of course iTunes won't TELL YOU what the problem is.

So currently my setup is useless, because iTunes refuses to sync my phone with a new computer because some items are "unauthorized." Yet after I authorize the computer, iTunes whines that the computer is already authorized.

This article is garbage, because it assumes that songs are the problem. I don't have any purchased songs on my phone. What about APPLICATIONS? You can't find out what account was used to purchase them, because they aren't shown in the list of apps in iTunes (yet iTunes says they're there, even shown screens full of them).

What are we now, seven years into the iPhone, and we're still limping along trying to manage the contents of a handheld Unix computer with a JUKEBOX APPLICATION?

Pathetic.

Posted on Apr 16, 2014 1:20 AM

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Answer 1

King_Penguin

Level 10

334,138 points

Apr 16, 2014 3:41 AM in response to Stokestack

The listbox on your screenshot, where you have the question mark, lists the apps that you have stored in the Apps part of your computer's iTunes library, not on your phone - being empty implies that you don't have them on your computer, so there is nothing that can be installed from there. The '72' is the number of apps that you have installed on your phone.

Have you downloaded apps and/or other content from more than one account on your phone ? If you have then have authorised all of those accounts ? Do you still have your old computer so that you can copy your library over from that : http://support.apple.com/kb/HT4527 ?

Syncing with a new computer : https://discussions.apple.com/docs/DOC-3141

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Answer 2

Stokestack Author

Level 1

23 points

Apr 16, 2014 7:33 AM in response to King_Penguin

Thanks for your response.

I transferred purchases from the phone to the computer, but iTunes is still whining about the unauthorized items. Since it doesn't show which items it's ******** about and doesn't show which accounts are involved, I can't even attempt to log in with them.

So now my phone has an arbitrary subset of music and apps synced to it, when music wasn't even involved.

All my other stuff was already synced through iCloud.

What a mess.

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