New late 2013 Black Mac Pro unstable

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Level 1

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New late 2013 Black Mac Pro unstable

This is my second unit.

The first one restarts itself every 1 hour or so.

This second unit is better but it becomes unresponsive about 4 hours.

What is going on here? I bought an high end machine to have peace of mind and this is worse than my Mac Book Pro, which so far, have not crash or become unresponsive...

Configuration

3.5GHz 6-Core Intel Xeon E5
64GB 1866MHz DDR3 ECC - 4X16GB
1TB PCIe-based Flash Storage
Dual AMD FirePro D700-6GB VRAM

HELP!!!

Mac Pro, OS X Mavericks (10.9.2)

Posted on Apr 16, 2014 4:46 AM

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Answer 1

turbostar

Level 4

2,941 points

Apr 16, 2014 5:34 AM in response to LiveRock

is it still pretty new, have backups?

reboot holding down command option R and install a fresh OS. if you still get a wonky system, call Apple for a replacement asap. if it doesn't work right on a fresh OS, i'd rather get a replacement than waste time troubleshooting on a relatively new machine.

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Answer 2

Apr 16, 2014 8:43 AM in response to turbostar

If less than 90 days old in the US, you can work with telephone support for Free! They will work with you to find the source of the problems.

The vast majority of such problems do not end up being Hardware issues, but more often cute-but-invasive third-party add-ons that the user added themselves.

One classic example is installing two or more so-called anti-Virus packages. Everything the second package does look like suspicious Virus activity to the first one.

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Answer 3

LiveRock Author

Level 1

0 points

Apr 16, 2014 6:59 PM in response to LiveRock

Thanks for the suggestions.

Speaking of anti-virus, I will start monitoring Avira to see if it is the cuplrit.

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Answer 4

Apr 16, 2014 7:05 PM in response to LiveRock

Any panic logs stored?

Mac OS X: How to log a kernel panic

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