I changed my apple id and password but it isn't recognised by iCloud??

It still asks me for the password to my OLD apple id but when i try this is doesnt work, if i go to change password id just wants me to reset my apple id which i dont want to do, why wont it let me into apple icloud?

Posted on Apr 16, 2014 7:06 AM

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2 replies

Apr 19, 2014 8:33 AM in response to Martin Bird

Hello Martin,


Thank you for the details of the issue you are experiencing with your iCloud account on your Mac. I recommend signing out of iCloud first:


On your Mac, open iCloud preferences, then click Sign Out.

iCloud: Change iCloud feature settings

http://support.apple.com/kb/PH2613


If you are still being prompted for your password, I recommend the steps in the following article (this article refers to an iOS device, but the steps are still relevant for your Mac as well):


iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud

http://support.apple.com/kb/TS5223


Thank you for using Apple Support Communities.


Best,

Sheila M.

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I changed my apple id and password but it isn't recognised by iCloud??

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