Martin Bird
Level 1
(0 points)
Q: I changed my apple id and password but it isn't recognised by iCloud??
It still asks me for the password to my OLD apple id but when i try this is doesnt work, if i go to change password id just wants me to reset my apple id which i dont want to do, why wont it let me into apple icloud?
sheila_m.
Community Specialists
Hello Martin,
Thank you for the details of the issue you are experiencing with your iCloud account on your Mac. I recommend signing out of iCloud first:
On your Mac, open iCloud preferences, then click Sign Out.
iCloud: Change iCloud feature settings
http://support.apple.com/kb/PH2613
If you are still being prompted for your password, I recommend the steps in the following article (this article refers to an iOS device, but the steps are still relevant for your Mac as well):
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thank you for using Apple Support Communities.
Best,
Sheila M.
