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Apple TV recognizes library but does not play movies or music. It shows thumbnail images and photo library but no video or audio. What could cause this?
Additionally, I have checked the Activity Monitor and very little data is being sent by iTunes, averaging about 15 packets per second. I am, however, able to stream video on my computer from web sites (CBS.com, You Tube) so my internet connection has plenty of bandwidth.
you get an error message or just doesn't play?
maybe the path to you library is broken or changed? Is you Library in the default location or on a remote drive somewhere?
go to iTunes on your computer... go to Setting > Advanced and see if the path to your iTunes directory is where you expect it to be? if it isn't change it back.
go to iTunes, right-click on a movies or song you know doesn't play and click on Get Info. If the path is changed iTunes might ask if you want to Locate file, say yes.. if you do this for 3-4 files iTunes asks if you want to check for all files.. say yes...
sometimes the path temporarily changes and goes back because of connectivity problems... so the act of pressing Get Info it actually fixes the path for that file.. so if Get Info doesn't yeild a Locate Dialog Window... try the file on AppleTV now...
No problem seeing movies or songs in the library. Everything is there, thumbnail images are shown in Apple TV but when movie or song is selected to be played, Apple TV just buffers and never plays.
oh... ok... try rebooting your router...
Good suggestion but the situation has not changed. My suspicion is that there is something about the with the new wireless system that is limiting the amount of data that can go to any individual thing on the network.
Then I would contact your ISP.
have you changed routers lately? ...these things can be set/limited in routers.
can you AirPlayfrom iTunes on computer to the AppleTV? in iTunes play a movie and press the Airplay button on the video controls panel.
should have nothing to do with his ISP... all these transfers are limited to his home network.
Correct, it is the local network but they may have supplied the router or be able to guide to specifically isolate the issue.
Thanks for the help. This is such a weird situation. I tried using air play out of the computer and that doesn't work either. But air play from an iPad or an iPhone works just fine. Also You Tube, and all the other streaming sources in Apple TV work just fine. So, at this point I think it's something in the computer. Truth be told, this is my father-in-law's system and I don't know what all he has going on there.
If that's the case, it may be related to security software or firewall.
If you haven't checked the support articles it may help
http://support.apple.com/kb/TS2972?viewlocale=en_US&locale=en_US
Ok, really sounding like something to to with the computer... can you access songs and movies in Music and Video apps respectively by going to "Shared" library on iPhone, iPad? That would sort of 100% show that it's definitely something to do with computer...
I had the same problem and found that the Mac has sometimes a bad connexion with Apple servers.
Home sharing need an internet connexion to verify the status of devices (5 maximum).
This is not necessary for photo sharing, so you can access your iPhoto library without problem.
But videos and music need a check.
Only video purchased from iTunes needs to be authorized, home sharing itself doesn't require an Internet connection.
I too have same issue. I can see all the photos and videos as thumbnails, but when I click on any of them it shows a "?". I have restarted itunes, windows and also ATV. None of these helped. I can play/stream songs without any issues. So it seems more like an issue with photos/videos. I can also play all the rented movies and movie trailers w/o any problem. So it's not an issue with my wireless.. ISP doesn't have anything to do with this as home-sharing uses your wireless network. So in short, ATV ***** when it comes to sharing the photos and videos. To be frank, I was never a fan of ATV as it is one of the crappiest product that Apple has ever made 🙂 I got it as a Christmas present and I am stuck with it 😟
Apple TV recognizes library but does not play movies or music. It shows thumbnail images and photo library but no video or audio. What could cause this?
