Beentals
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Q: Iphone 5s hacked - please help with saving and resetting

Hi I think my iphone 5s has been physically hacked. Is there a way that I can clear it back to factory settings but safely save all my videos, text and photos, ring tones etc?  I'm worried that if I back it up that when I then transfer it back to my phone the hacking virus/spyware will just reload onto the iphone. Anyone able to help please?  Thanks

iPhone 5s

Posted on Apr 16, 2014 7:52 AM

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Beentals

Q: Iphone 5s hacked - please help with saving and resetting

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  • by Allan Eckert,

    Allan Eckert Allan Eckert Apr 16, 2014 7:55 AM in response to Beentals
    Level 9 (54,090 points)
    Desktops
    Apr 16, 2014 7:55 AM in response to Beentals

    As long as your iPhone is not jailbroken, it can't be hacked or infected with virus

     

    Please tell us what makes you think that it might be hacked or infected with virus?

     

    Allan

  • by gail from maine,

    gail from maine gail from maine Apr 16, 2014 7:56 AM in response to Beentals
    Level 7 (27,065 points)
    iCloud
    Apr 16, 2014 7:56 AM in response to Beentals

    Hi Beentals,

     

    You can save your videos and photos by importing them to your computer. Ring tones purchased through the iTunes store would be re-downloadable. Texts and messages would only be able to be restored via a backup, so you would have to forego those.

     

    And I agree with Allan - not likely that it has been hacked. What makes you think it has?

     

    Cheers,

     

    GB

  • by ckuan,

    ckuan ckuan Apr 16, 2014 8:29 AM in response to gail from maine
    Level 7 (34,344 points)
    Apr 16, 2014 8:29 AM in response to gail from maine

    gail from maine wrote:

     

    Hi Beentals,

     

    ... Ring tones purchased through the iTunes store would be re-downloadable. ...

    No, you cannnot re-download ringtones for free. One has to transfer ringtones purchases to iTunes.

  • by gail from maine,

    gail from maine gail from maine Apr 16, 2014 12:42 PM in response to ckuan
    Level 7 (27,065 points)
    iCloud
    Apr 16, 2014 12:42 PM in response to ckuan

    I'm always learning something from you !

     

    So, they can be re-synced, but not re-downloaded - right?

     

    GB

  • by Beentals,

    Beentals Beentals Apr 16, 2014 2:24 PM in response to Allan Eckert
    Level 1 (0 points)
    Apr 16, 2014 2:24 PM in response to Allan Eckert

    I caught a friend with my phone and their laptop doing something with it. I'm not sure what they were doing but they were downloading itunes (a grey box saying itunes) at the same time.  I'm scared of confrontations so said nothing at the time but didn't like it.  Since then this friend seems to know private conversations I have and photos I take in my photostream.  I also removed them from my facebook as a test and they still know what I post there (nothing that interesting but its still upsetting to feel my privacy is being taken).  Hope you guys can help. Thanks a lot

  • by Beentals,

    Beentals Beentals Apr 16, 2014 2:25 PM in response to ckuan
    Level 1 (0 points)
    Apr 16, 2014 2:25 PM in response to ckuan

    How do you that? If you bought them in itunes are they not just automatically there? Thanks

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Apr 16, 2014 2:26 PM in response to Beentals
    Level 5 (7,636 points)
    Apr 16, 2014 2:26 PM in response to Beentals

    Reset the password to your Apple ID.  That's how they're monitoring your iMessages and your Photostream.

  • by ckuan,

    ckuan ckuan Apr 16, 2014 5:36 PM in response to gail from maine
    Level 7 (34,344 points)
    Apr 16, 2014 5:36 PM in response to gail from maine

    gail from maine wrote:

     

    I'm always learning something from you !

     

    So, they can be re-synced, but not re-downloaded - right?

     

    GB

    One needs to use transfer purchases from iPhone to iTunes.

    Audiobooks, ringtones, and tones

    If you made a backup of these items on your Mac or PC, you can sync the items to your iOS device. You can't download these items again from iTunes in the Cloud.

    From: http://support.apple.com/kb/HT2519

  • by Beentals,

    Beentals Beentals Apr 22, 2014 5:42 AM in response to Allan Eckert
    Level 1 (0 points)
    Apr 22, 2014 5:42 AM in response to Allan Eckert

    What does jailbroken mean?  I bought the iphone free from contract so open to use with any mobile company. Is that the same thing?  Thanks

  • by gail from maine,

    gail from maine gail from maine Apr 22, 2014 6:36 AM in response to Beentals
    Level 7 (27,065 points)
    iCloud
    Apr 22, 2014 6:36 AM in response to Beentals

    No that is not the same thing. A jailbroken device has software installed on it that allows the user to circumvent security features built into the iOS in order to modify how it works. It is not related to whether or not your device is locked to a carrier.

     

    Jailbreaking will, however, make your device vulnerable many issues including removing the built-in protection that the iOS has which protects your device from viruses and hacking:

     

    APPLE'S JAILBREAK WARNING

     

    Cheers,

     

    GB