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While setting up using my home Wi-Fi I followed the direction on the screen, put in my Apple ID and password,& pass code that would lock my phone, now that it's activated I can't unlock it with the pass code! What do I do now?

I contacted my service provider and they told me to codec my iPhone to iTines on a computer, and follow the direction to set my hone back to the factory settings, I have nothing on it yet so I tried this, the iTunes Icon comes up with a lock under it. The phone vibrates part way through the process and still won't unlock. Now what do I do?

iPhone 5c, Not sure what on it I haven't been!

Posted on Apr 16, 2014 8:08 AM

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Posted on Apr 16, 2014 8:13 AM

This might help: http://support.apple.com/kb/HT1212?viewlocale=en_US&locale=en_US

4 replies

Apr 16, 2014 11:13 AM in response to Jeri Ann

Sorry I didn't mean to hit the other button! But I did that suggestion three different times yesterday and it didn't seem to work! Still locked out of my phone! And when I turned it on just now it did the same thing, ( vibrated and wouldn't unlock)! Only this time it told me to connect to iTunes! But last night when I did this iTunes had a lock on it!

While setting up using my home Wi-Fi I followed the direction on the screen, put in my Apple ID and password,& pass code that would lock my phone, now that it's activated I can't unlock it with the pass code! What do I do now?

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