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iPhone is not restoring or updating

This Morning I woke up and my phone was working find. Then it shut off and asked me to hook it up to itunes. I then got a messaged saying my phone was now in recovery mode. It then asked me to restore I chose yes however i now keep getting a error message. I followed all of the steps that responded in the recovery mode and still nothing please help me

iPhone 5, iOS 7.1

Posted on Apr 16, 2014 7:57 AM

Reply
1 reply

Apr 18, 2014 12:59 PM in response to bb04688

Hello bb04688,


Thank you for the details of the issue you are experiencing when trying to restore your iPhone. I found a couple of articles that might help with the error message you are receiving. I recommend reviewing the following articles:


Resolve iOS update and restore errors in iTunes

http://support.apple.com/kb/ts1275


Resolve specific iTunes update and restore errors

http://support.apple.com/kb/TS3694


Thank you for using Apple Support Communities.


Best,

Sheila M.

iPhone is not restoring or updating

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