Restore not working for subscription on Newsstand

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Restore not working for subscription on Newsstand

One of my subscriptions (Practical Fishkeeping) should have enabled me to download a new issue today. The cover page of the issue is there but downloading did not work. So I deleted the app, closed both our iPads, and then downloaded the app again from the App Store. When I tried to restore my previous issues the restore started but then stopped. I have tried this several times on both iPads. Additionally I still cannot download the new issue. My subscription runs until October of this year. Can anyone advise what I should do? Thank you.

iPad, iOS 7, iPad 3

Posted on Apr 16, 2014 8:10 AM

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Answer 1

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sheila_m.

Community Specialist

Apr 18, 2014 10:55 AM in response to blights

Hello blights,

I would be concerned too if my magazine subscription was not downloading. I found a couple of resources that might help with downloading this purchase.

First, I recommend checking to see if the download was interrupted. You can use the steps in the section titled "If your download was interrupted using your iPhone, iPad, or iPod touch" in the following article:

iTunes: How to resume interrupted iTunes Store downloads

http://support.apple.com/kb/HT1725

If you are still not able to download Practical Fishkeeping, I recommend reporting this issue to the iTunes Store support team:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

http://support.apple.com/kb/HT1933

Thank you for using Apple Support Communities.

Best,

Sheila M.

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