1 Reply Latest reply: Apr 19, 2014 7:29 AM by pedro d
Barb4201 Level 1 Level 1 (0 points)

How do i access my voice mail messages? I can no longer acces by tapping VM icon.

  • pedro d Community Specialists Community Specialists (2,700 points)

    Hello there, Barb4201.


    The following Knowledge Base article offers up some great steps for troubleshooting voicemail on your iPhone:


    iPhone: Troubleshooting voicemail



    Follow these steps to troubleshoot voicemail issues on your iPhone:

    1. Restart your iPhone.
    2. Check for a carrier settings update.
    3. Update your iPhone to the latest version of iOS.
    4. Make sure that your voice mailbox is set up properly. You can verify this by dialing your phone number from your iPhone.
    5. Make sure that you have a good cellular network connection. You can verify this by seeing whether you can make an outgoing call.
    6. Call your iPhone from another phone and try to leave yourself a voicemail.
    7. Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
    8. Contact your carrier and make sure your iPhone is properly configured with the voicemail feature on your plan.

    Inserting a new SIM card in your iPhone might delete the existing Visual Voicemails that are saved on your iPhone.To learn about voicemail on iPhone, see these resources:


    Thanks for reaching out to Apple Support Communities.