Q: Problems connecting to laptop

I am currently using an iPhone 4 and am attempting to connect this to my new laptop that runs on Windows 8.1. Whenever I'm trying to connect it through the USB, it recognises it for literally a split second and the disconnects. All it's doing is constantly connecting and disconnecting.

Please help!!

iPhone 4, iOS 7.1

Posted on Apr 16, 2014 9:49 AM

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by pedro d,

pedro d Apr 18, 2014 2:45 PM in response to KhurramKhan01
Community Specialists

Apr 18, 2014 2:45 PM in response to KhurramKhan01

Hello there, KhurramKhan01.

The following Knowledge Base article provides in-depth step by step troubleshooting recommendations for your issue:

iOS: Troubleshooting USB-related alerts when syncing
http://support.apple.com/kb/TS5254

Thanks for reaching out to Apple Support Communities.

Cheers,
Pedro.
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